Lack of GGG Transparency regarding current banwave

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medicated03 wrote:

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Calvat wrote:

I wouldn't mind some transparency regarding the banwave that's being megaphoned, here and Reddit I'm seeing multiple posts a day about it and honestly it has me kind of afraid for myself and my partner who I play with. This is our main game and we play a bunch every league with 3k and 1.5k hours clocked respectively.

I understand that being transparent with specific bans and such aren't the wisest choice since cheaters can try pick at it to find ways to avoid being detected, but some vague blanket response would be nice like "We banned 10k people, and found only 200 of those were innocent" or something just to reinforce the ban complaints aren't coming from disingenuous people.

I remember one time where Bex did a little investigation on someone being banned on Reddit and the tl;dr turned into "Yeah this person was lying", I don't expect that level of slam dunk but I would like something to hang onto that I'm not going to wake up one day and see I'm banned for doing something I either didn't do, or something I'm unaware of (Computer virus; mouse software; awakened PoE trade - anything). As it stands I've seen multiple high count streamers use Awakened PoE Trade and I still don't know the official stance on it, just people hearsay.

Theres 1 post on reddit 6 days old that has very little activity, zero proof just a bunch of stories like here, your bex example is why theres no substanciated evidence to support anything, as in most cases the people know exactly what they did , if you read alot of stuff now unbans for innocents are trickling out , their customer support or lack of over xmas has created a backlog but the actual innocent people are being unbanned albeit at a slow pace.

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Ragnarokio wrote:

A significant number of the posts both here and on reddit feel like they're probably written by the same person, and i wouldn't be surprised if this whole controversy is primarily being propped up by one disgruntled person with a dozen accounts.

Without more transparency its impossible for an uninformed user to say whether or not a significant number of innocent people are being banned. We don't know how GGG identifies people or what the people are even being banned for. They don't know either. Given this complete lack of information, there's little basis on which to make an estimation of the number of innocent people being banned.

I do recall that in the past GGG publicly apologized when they erroniously banned a number of people for refunding supporter packs through steam and explained in detail how and why things went wrong. My impression from that incident is that GGG takes avoiding banning innocent people seriously and puts in effort to both avoid it in the first place and investigate claims that it has happened, which is somewhat reassuring.

Its a difficult issue because the more transparent GGG is regarding their security practice, the more bad actors will be able to circumvent their security.

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PoeRecovery3 wrote:

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medicated03 wrote:

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Calvat wrote:

I wouldn't mind some transparency regarding the banwave that's being megaphoned, here and Reddit I'm seeing multiple posts a day about it and honestly it has me kind of afraid for myself and my partner who I play with. This is our main game and we play a bunch every league with 3k and 1.5k hours clocked respectively.

I understand that being transparent with specific bans and such aren't the wisest choice since cheaters can try pick at it to find ways to avoid being detected, but some vague blanket response would be nice like "We banned 10k people, and found only 200 of those were innocent" or something just to reinforce the ban complaints aren't coming from disingenuous people.

I remember one time where Bex did a little investigation on someone being banned on Reddit and the tl;dr turned into "Yeah this person was lying", I don't expect that level of slam dunk but I would like something to hang onto that I'm not going to wake up one day and see I'm banned for doing something I either didn't do, or something I'm unaware of (Computer virus; mouse software; awakened PoE trade - anything). As it stands I've seen multiple high count streamers use Awakened PoE Trade and I still don't know the official stance on it, just people hearsay.

Theres 1 post on reddit 6 days old that has very little activity, zero proof just a bunch of stories like here, your bex example is why theres no substanciated evidence to support anything, as in most cases the people know exactly what they did , if you read alot of stuff now unbans for innocents are trickling out , their customer support or lack of over xmas has created a backlog but the actual innocent people are being unbanned albeit at a slow pace.

Hello, I have created this account to reply to you.
I am the creator of the reddit post 6 days ago who got the attention of 100K+ people and basically no reply from Support. Another similar reddit post was done right after on the banwave.

As you can see, I am not alone. A good bunch of people have been banned in the past few days, even people that have been streaming live. The ones who write, contact support and post here are trying to push for answers and clarifications.

I honestly do not understand whats your point replying to these threads, negating our claims without knowing anything about us.
Go play the Game, since you still can and let us and support deal with this.
thanks

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medicated03 wrote:

The entire thing contains zero proof of anything

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ouc573632 wrote:

There are some player accounts in the forum who have joined before 2012 (POE was released in 2013). They rarely actually play the game, they have only a few characters in the past 10 year, and the levels are usually not high. However, they are very active and reply a lot in the forum. Some accounts even reply to more than 14k posts, and actively oppose all complaints. This is strange, isn't it?