POE2 Win11 24H2 Crashes - Constant crashing, >100% CPU usage, and more

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interbeing#5112 wrote:

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Dingler#6429 wrote:

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interbeing#5112 wrote:

I'm curious, have any of you tried turning on or off Virtualization (SVM Mode) in BIOS? Does it make any difference? Turning it off helps for me.

You're the first to suggest this. I recently enabled it as I was playing around with VMWare - went ahead and disabled it in BIOS but to no avail. Still black screen and locked PC after a few minutes.

Damn. It may be that my current session of the game is working well because I had cleared the shader cache folders before loading 'er up. That method does work for several of us, but I am a little concerned about its safety.

There are about three different ways to go about shader cache clearing:

1. Clear them before playing the game but don't clear during the game
2. Run a PowerShell script loop that periodically clears them during play
3. Completely prevent the game from reading/writing to the folders - this does work but it makes my skin crawl considering how we do not know how GGG's code might react

I am also thinking there is something with game cache. I have to run PackCheck.exe each time after the craches to make the game work.

Here's a simple batch (runpoe2.bat) file that will clear the shader caches before launching the game on Steam, in case anyone is interested in trying it.

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del /S /Q "C:\Users\%username%\AppData\Roaming\Path of Exile 2\ShaderCacheD3D12\*"
del /S /Q "C:\Users\%username%\AppData\Roaming\Path of Exile 2\ShaderCacheVulkan\*"
del /S /Q "C:\Users\%username%\AppData\Roaming\Path of Exile 2\Minimap\*"

start steam://rungameid/2694490

The feedback on the forums is all over the place (four threads at least) so it can be difficult to get good data on what works and doesn't.

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interbeing#5112 wrote:

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Dingler#6429 wrote:

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interbeing#5112 wrote:

I'm curious, have any of you tried turning on or off Virtualization (SVM Mode) in BIOS? Does it make any difference? Turning it off helps for me.

You're the first to suggest this. I recently enabled it as I was playing around with VMWare - went ahead and disabled it in BIOS but to no avail. Still black screen and locked PC after a few minutes.

Damn. It may be that my current session of the game is working well because I had cleared the shader cache folders before loading 'er up. That method does work for several of us, but I am a little concerned about its safety.

There are about three different ways to go about shader cache clearing:

1. Clear them before playing the game but don't clear during the game
2. Run a PowerShell script loop that periodically clears them during play
3. Completely prevent the game from reading/writing to the folders - this does work but it makes my skin crawl considering how we do not know how GGG's code might react

Tried to deny write access to cache folder, files stop to create, yet it didn't help with crashes.

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fenixvrn#7710 wrote:

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interbeing#5112 wrote:

Damn. It may be that my current session of the game is working well because I had cleared the shader cache folders before loading 'er up. That method does work for several of us, but I am a little concerned about its safety.

There are about three different ways to go about shader cache clearing:

1. Clear them before playing the game but don't clear during the game
2. Run a PowerShell script loop that periodically clears them during play
3. Completely prevent the game from reading/writing to the folders - this does work but it makes my skin crawl considering how we do not know how GGG's code might react

Tried to deny write access to cache folder, files stop to create, yet it didn't help with crashes.

Thanks for letting the rest of us know, you know, the people trying to find a way to play the game rather than arguing about who is responsible for the crashes. ;)

It seems to work for me, but I think we're talking about several different crashes here, potentially with no way of knowing which is which (no logging?).

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DARKTERO43#8050 wrote:

Same here since Windows 11 24H2
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What helped me was the following: You need to manually set the virtual memory. I set the minimum to 4096 MB and the maximum to 32768 MB, which uses my system SSD as virtual RAM.

This was previously managed by the system and was set to around 2094 MB or so. I assume that the paging file is larger and that the system does not adjust the size in time or at all.

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To do this, press Windows key + R and type sysdm.cpl. In the Advanced tab, select the first section. Then, again under the Advanced tab, you can set the virtual memory. You can give it a try; this has currently solved the problem for me.

Thanks for posting, this also worked for me. I had a ~4h session yesterday and didn't crash once. When loading, sometimes seems like it would crash (the cogs kinda stop spinning) but then it loads the game.

I'm running 24H2, Ryzen 7 3700X, 32GB ram, 2070 Super.

Try this if you guys haven't yet

I'm on 24H2 and haven't had any crashes

I'm embarrassed to report that I have fixed my crashing issue, but for a very silly reasons. a 2-pin power connector to my graphics card had come loose, and so when the card came under stress from rendering it could not draw sufficient power and the system crashed.

I'm still on the downgrade 23H2 and everything is running smoothly. I think it would be interesting for someone on 24H2 to do a full wipe and reinstall 23H2 (and disable Windows update to avoid 24H2), and see if that fixes the issue.

Again sorry for and misinformation my issue might have caused. Hope this can be resolved soon for ya'll.

no luck for me 4 crashes yesterday 1 at the end of the ascendency and to throught it ... lost item to enter it ... i am so frustated but i love this game ^^

Hello folks.
Here is a sort of a solution that made my game stable, well, at least I managed to finish the whole act without crashes.
- Set all the "Detail" graphical settings to minimal (I left texture to max since it doesn't usually affect shaders, multithreading disabled as well).
- Close the game
- Clean the cache folders (C:\Users\{UserName}\AppData\Roaming\Path of Exile 2\*Cache*, do not delete the folder themselves, just the content)
- Make the game unable to write to cache folders, you can create a separate user for the game and disable write access for him, the reason - to make game unable create cache
- Clean up graphical device cache (I have NVidia so it was C:\Users\{UserName}\AppData\Local\NVIDIA\*Cache*)
- Disable graphical device cache (NVidia Control Panel -> 3D Settings -> Shader Cache Size - set to Disable, not 100 GB or whatever)
- Launch the game, make sure no cache is created (in C:\Users\{UserName}\AppData\Roaming\Path of Exile 2\*Cache* and C:\Users\{UserName}\AppData\Local\NVIDIA\*Cache*)
- Try playing


P.S. Sorry if the setting name is incorrect, my windows locale is not en.

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OriginalPhee#2897 wrote:

Hello!

There seems to be an issue with Win11 update 24H2 that is causing constant crashing, especially while changing zones. The crash conditions always feature a CPU usage of 100%, and leads to a full system freeze. I have one other friend who is also experiencing this crash, who is on 24H2. Several of my peers are running 23H2 or below, and are not experiencing the same crash.

Through my online research, it appears that NVIDIA drivers are not the cause, and there is a broad range of players with different hardware setups seeing this crash. Renderer does not appear to make a significant impact on frequency of crashes, though in my personal experience, DX12 crashed significantly more often due to D3D12 errors. Vulcan had less crashing in my case.

Please see more reports on this Steam community discussion for the game.
https://steamcommunity.com/app/2694490/discussions/0/594008672803314407/?ctp=7

Users facing this issue appear to circumvent the crash by disabling Multithreading in game before zone transitions. Some other users report success by limiting CPU threads to the PoE client .exe in task manager.

hey

there is an already existing thread for this topic!
Please use:

https://www.pathofexile.com/forum/view-thread/3594471


long story short in 108 sides: no permanent working solution so far.
PC/game keeps still crashing

Recommendation to stop playing until fix, or play without multithread under 30fps.

Otherwise u will damange your system permanently