Customer Support Update
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No problem at all! You guys keep up the good work 💯🤘
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" Yes, guys, go ahead and ban accounts, ignore emails for weeks, and don't fix any issues with technical support! Everything's perfect! We're enduring it! |
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Give us the poe 1 news we so dreadfully want and all is forgiven!
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Don't sweat it. This was unpresedented :3
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Appreciate the update
“He who fights for nothing, dies for nothing”
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No reply yet. Last one of my main issue was 18th december 2024.
Masterpiece of 3.16 lore "A mysterious figure appears out of nowhere, trying to escape from something you can't see. She hands you a rusty-looking device called the Blood Crucible and urges you to implant it into your body." Only usable with Ethanol Flasks Last edited by gandhar0#5532 on Jan 22, 2025, 6:45:38 PM
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Thank!
"All that fancy sword swinging when all you need is one good stab."
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This is not an update, you just told us what we already know! You are using a terrible system for support replies and instead of fixing that put out a message like this.
I sent an email about a purchase issue. Took nearly a month to get a reply. I replied in minutes, just to have my reply sent to the back of the que, why? Even in my primary email I gave my account information, including the 4 character identifier. But your reply was just to ask me for that information, like the support staff didn't even read my email just copy/pasted a template asking for that information. What a joke! The charts are showing a decline in the game, and it is easy to see why! |
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Oh dear, I guess I have been moved to the back of the line as I have sent another email today with the list of my characters as I seen moderators telling members to send that along with their email to support.
Nice to see this is being addressed all the same, but only now seeing this message has caused me some concern with how much longer I'll need to wait now that I have sent another message including my character names. |
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This is absurd. Are Jethro and Munter managing the support team?
I need to upgrade my account. Should be a simple thing, right? I tried to do so on 18/12 and got a message saying there was a temporary error and asking me to try again. I did. Again and again. No joy. So I emailed support. A couple of weeks later I hadn't heard back, which I cut some slack for, given the holidays and massive amount of queries GGG would be getting, so I sent a follow up email (in reply to my initial email) to see what's up. I got a response on 02/01, assuring me I could helped, and requesting my account name and transaction ID etc., (which were all in the screenshots I'd provided already, and are obviously linked to the same email I was writing from). So I replied with the information on 03/01. Cut to 21/01 and I still hadn't had a response, and I'm still getting the same stupid message when making an attempt to GIVE GGG MORE MONEY, so I sent another email to chase this up. I've tried both a Visa and a Mastercard from 2 different New Zealand banks, different browsers (including a clean version of Chrome), and it makes no difference. There is nothing wrong on my end. My cards work fine. Hell, I even tried to ring the number on your website to talk to someone today. Thing is, the number doesn't work... I even suggested in my 31/12 email that I could make a direct bank transfer if provided the details, and have my account manually upgraded. I reiterated this in my email a couple of days ago. I shouldn't have to do this, the problem should be resolved, but it's a temporary solution to supposedly temporary error that is surely affecting a lot of other people. This is infuriating. I'm spending at least 10% of my time in the game rearranging and selling/sharding items in my 10 premium tabs + currency tab in order to make room for items I want to use later and such. Some of which I seriously regret getting rid of, and wouldn't have had to if this issue had been resolved. I'm not even bothering with the trials at the moment, cos I don't have the space for all the loot I need to stash as they progress. Just think how much money you're losing... if this only affects say 1,000 other people (surely a vast underestimate), and they're all seeking to upgrade $30 USD like me, that's $30,000 USD, or around $55,000 NZD in lost revenue, and a whole lot of lost goodwill. Never mind the related emails that'll be clogging you up as a result. I'm off to spend the funds drowning my sorrows, but I'll be flush again on Wednesday and I'm hoping you'll have sorted it out or have given me an account to make payment to by then. You've got my email. Chur. |
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