Customer Support Update

I could understand ''slower than usual respond time'' but i've been waiting 37 days for a reply...

That's not ''slower than usual'' that's literally completely ignoring emails.

+1 Sent very precisely what i want to do, and wait for answer from support. To be honest, they will somehow answer with question and i will answer them again. What brings me again to long queue. You call this support? People spent money here, be responsible for it.

Thanks for your feedback. Never had problems with your support. Keep up the good work. We know you guys are busy atm.

<3

I know you're understaffed, but it's too slow. In addition, when will the new version of PoE1 be launched, have you forgotten PoE1?

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ozram#3086 wrote:

what does this have to do with anything?

didn't you get the "memo" in this very thread?
you suggest him to contact support and wait for up to 3+ months, while reposting entirely irrelevant refund policies.

what are you even on about? missed the thread-topic or something?

I think you need to read what he says. ;) He says nothing about where he want the refund. If he want refunding the game on Steam than Steam refund your money back. And than you contact Steam. If he buyed the game on GGG than you need to contact GGG.

And i respons to him because if i buyed a game on Steam than i get my refund in 1 day back if i played the game lkess than 2 hours. By other company's i have no clue how the policy for refunding is i buyed every EA or game with Steam.
Lol are people so dumb or people need to read. xD

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Werdx_1#3669 wrote:

I could understand ''slower than usual respond time'' but i've been waiting 37 days for a reply...

That's not ''slower than usual'' that's literally completely ignoring emails.

Do you understand what 545,000 emails means? This is not Blizzard with 10k+ employees but a medium sized business with at most 500 employees?

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小枫叶#3694 wrote:

I know you're understaffed, but it's too slow. In addition, when will the new version of PoE1 be launched, have you forgotten PoE1?

That's what they said. It is too slow. Why are you just repeating what they have said? It adds nothing.

POE1 will come later, go do something else for a while.

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HowToGusta#6151 wrote:

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Werdx_1#3669 wrote:

I could understand ''slower than usual respond time'' but i've been waiting 37 days for a reply...

That's not ''slower than usual'' that's literally completely ignoring emails.

Do you understand what 545,000 emails means? This is not Blizzard with 10k+ employees but a medium sized business with at most 500 employees?

So, in your opinion, if a company has few employees, its clients should wait for responses for a month or longer? Does that seem normal to you?

What waiting time, then, would seem unacceptable to you?

And if you contact a bank's support about a blocked card, would waiting 37 days also be fine with you? Many banks don’t have significantly more employees than GGG. Around 1,000 employees already make a bank a large one.

They are being responsible for it and explained how in this post. Another one missing the message clearly.

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Pro100sergo222#5265 wrote:

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HowToGusta#6151 wrote:

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Werdx_1#3669 wrote:

I could understand ''slower than usual respond time'' but i've been waiting 37 days for a reply...

That's not ''slower than usual'' that's literally completely ignoring emails.

Do you understand what 545,000 emails means? This is not Blizzard with 10k+ employees but a medium sized business with at most 500 employees?

So, in your opinion, if a company has few employees, its clients should wait for responses for a month or longer? Does that seem normal to you?

What waiting time, then, would seem unacceptable to you?

And if you contact a bank's support about a blocked card, would waiting 37 days also be fine with you? Many banks don’t have significantly more employees than GGG. Around 1,000 employees already make a bank a large one.

Stop trying to put words in my mouth. It is the reality and we deal with it. They have apologised and have explained they are recruiting more people to handle the workload.

Do you get it? Or do you want to complain more?