Customer Support Update

hey ggg, thanks for the transparancy!
i also like to mention that you should monitor the support/mod team, i know you dont like namecalling but i have to, jarod_ggg or smth like this is prone to remove or edit posts rather quickly, just my experience with that mod though

Honetsly at this poit its just ridiculous that we havent heard a single word about poe1 . Not all of us are intrested in your shiny new thing .If you dont care about poe1 anymore then just come out and say so and people will understand but this is just ridiculous.

Waiting for my POE2 Early Access since December 9, 2024!!! Do you guys manually check emails instead of using a ticketing system?

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Artamiz#1903 wrote:

Honetsly at this poit its just ridiculous that we havent heard a single word about poe1 . Not all of us are intrested in your shiny new thing .If you dont care about poe1 anymore then just come out and say so and people will understand but this is just ridiculous.

I’m a newbie gamer in PoE2 and haven’t even played PoE1, but I fully agree with your opinion. The idea of supporting both games without increasing the staff by at least 1.5 times is absurd. And it was absurd from the beginning. LinkedIn shows that GGG has only increased its staff by 10% over the past six months—that’s very little, as we can clearly see now.

The GGG management needs to have the courage to clearly state their stance on both games, instead of stringing along PoE1 fans with empty promises and completely ignoring PoE2 fans in terms of technical support.

The current situation is terrible on all fronts and for everyone involved.

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Artamiz#1903 wrote:

Honetsly at this poit its just ridiculous that we havent heard a single word about poe1 . Not all of us are intrested in your shiny new thing .If you dont care about poe1 anymore then just come out and say so and people will understand but this is just ridiculous.

let me guess: you bought this Lord of Ogham pack because you was one of these people "not interested in shiny new thing" and your challenge level of current PoE1 league is level 8 because it is how you care about PoE1 content. XD

i am one of the people who never had anything much to do with arpgs, path of exile 2 early access polarized me from the stuff i have seen from my favourite streamers so i wanted to try it out and i became lowkey addicted to this game
since Early Access launch i bought more than 500€ worth in supporter packs, i noticed i received the wrong amount of shop coins on an upgrade i did and contacted the support team on this issue, it has been over a month and over the time i purchased more supporter packs but i never had the option to upgrade to the highest tier (480$ one), contacted support again but still nothing.
i would expect a bit better customer support when im actively supporting the project and have spent more than 500€ already.. :/

but i have heard alot of good stuff about GGG and their management with path of exile 1, and from what i can see GGG seems to be very customer friendly and actively listening to their community so i am more than happy to give them the benefit of the doubt and hope they will get their stuff together soon :)

hire some people to balance the game while you're at it

poe1 and 2 account locked for no reason, Thousands of dollars spent on the account. And all you can get is the some GGG BOT saying send us a email..

Fix your Unlock system.. YOU ARE NOT SENDING THEM OUT,its not a whitelist problem as the bots or emails ask us to do.. Its on your end. How in the world does this even happen. Make a account.. Lock it, then you try to unlock it by asking for a unlock code.. See that you get no email.. investigate why you did not get the unlock email.. FIX it... MAKE LOTS OF PEOPLE HAPPY... Do u not care about us at all? Sure feels that way.


Do not give them ANY money or support, all you will get is a bot copy paste bullshit message.

OK, when POE1 new league?

Feels like you forgot about poe1 completely.

My account is still locked from day one. I'm just glad I bought through Steam so I can refund it all. I'd still like to have my account unlocked but honestly I've lost faith in this dev. Even if they unlock the account I don't think I'd enjoy playing their games anymore, it's pretty much soured the entire experience for me. I hope everyone else gets the support they need.