Customer Support Update
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" Nobody is sweeping it under the rug. They are addressing the issue. I'm in the same boat as all of you complainers, my ticket wasn't resolved for several weeks. But, I am not here to rub salt into the wound. They will get back to you and everyone else when they can. It is not good enough, we know it, they know it. So why continue complaining when they have acknowledged the problem and told you what they are doing to address it? What more do you want? It's why I defend the company because most people do not understand a company is just a collection of PEOPLE - yet most treat it as a punching bag. Just like the players, they deserve some grace and understanding. From where I sit, on these forums in particular, it's mostly people who can't see anything but their own problems and come here to shit on the people working hard at GGG. Last edited by HowToGusta#6151 on Jan 22, 2025, 6:32:00 AM
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" Yes, I understand your opinion, but you also need to understand that if PoE were completely free, it would be somewhat tolerable. But I haven't received a response for two weeks. I PAID for the game, I made in-game purchases in the STORE created by the developers of this game. Don’t I deserve the right to get a response? Don’t I deserve the right to at least know my position in the queue? Why am I being ignored? This is terrible. And the people working at the company are not to blame — that’s a fact. I’m not blaming support. But I am blaming the management. These people could have anticipated that PoE2 would be a hit and that there would be a flood of user issues. They could have hired additional support staff IN ADVANCE. And what do we have in the end? The support team is working 24/7 with only 2-3 people per shift. Seriously? Why not hire people not only in New Zealand but also in other countries to ensure 24/7 availability and respond to requests more quickly? But no, GGG did none of this. Therefore, blaming them is absolutely the right decision. |
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" I see the issue here. You see yourself as a victim. You aren't being ignored, don't worry. Also, regarding services and support, I understand the need to complain if you're locked out of your bank, or you don't have working heating or running water. Something substantial you know? I'm wondering, are you able to play the game? Is that what your ticket is about? Because I get why you'd be complaining if that's the case. Otherwise I would find it hard to justify personally. Last edited by HowToGusta#6151 on Jan 22, 2025, 6:42:53 AM
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" Yes, of course, I understand your point as well, encouraging others to stay calm. It’s a very reasonable and balanced opinion overall. But I’m just saying that GGG should pay closer attention to resolving issues that have been reported to them for over a month. After all, their profits and player loyalty depend on it. And yes, I can’t play the game :) I got a 24-hour ban that has suddenly lasted much longer. I haven’t received any notification about the duration of the ban, and I can’t even check my status. So, in a way, I feel trapped and stuck :) Naturally, I’m upset about this situation, so I’m writing everywhere I can to draw attention to it. Because, despite all the support issues, the game is absolutely fantastic. |
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Worst customer service EVER.. DO not give them ANY money. They do NOT care about us.
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" I hope your issue gets resolved. Good luck. |
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It’s also frustrating because I was just about to donate for various items in the game, get myself some wings, and then got hit with the banhammer :)
Admins, please unban me out of turn, and I’ll happily spend money in the game. I’ve basically been living in the game for 2 weeks and have played 115 hours. I would love to keep playing! |
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H
Last edited by Afnacho#1692 on Jan 22, 2025, 8:02:33 AM
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I am a new player of POE2 and only joined this big family on December 29th. After spending 30 dollars, I thought I could enjoy the game well. On January 14th, the network at home suddenly became unstable. After logging back in to the game, I found that my account was locked due to remote login. Then I searched for the verification code in my email and searched through my mailbox, including the spam folder, but could not see the verification code.
I then wrote an email to you, and it has been 9 days now, but there has been no change and I haven't seen you fix the issue of not receiving verification codes. Although I am not a professional, I think email verification is an easy task for you, right? If there are professional staff here, please take a closer look at my question. I haven't been able to play games for 8 days now, Can you understand this feeling. My email address [Removed by Support] Waiting for your senior staff to handle. Last edited by chriesmax#2356 on Jan 22, 2025, 8:13:54 AM
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