How long have you been waiting for a response from support?

28 Days and still no answer.

The only thing i got was a respons asking for more data weeks ago to which i instantly replied.

But that one from my point of view was obviously just some copy paste message - nothing even indicates that anyone even read my mail. Feels like them telling me that they dont give a crap.

Honestly at this point this is almost insulting - copy pasting nonsensical texts to customers to put them back down in the line.


Maybe the only way to make them do anything is consumer complaints with consumer rights group or asking magazines to cover it. Almost a month and those to be honest almost offensive email replys are beyond acceptable.

Its been a month... I sent email on the 6th because I bought the wrong package... I got a reply they asked for some info. Sent them infor then no new update since the 16th. Feel like I have to resort to forum post since I don't feel like spamming them will do anything but postpone it even more. Extremely frustrating as this is a lot of money to me.

43 days still waiting for them to finish my mtx transfer from xbox to pc

Still waiting on them to unlink my steam account lol, emailed them in NOVEMBER.
What a joke

14 days for me. A better question may be:

"How long did it take you to receive a response from support and what was the topic of your request?"

Honestly at this point I don't think many of us will every receive a response. They got the doors blown off and often there's simply no realistic way to work through the backlog.

I'm planning on resubmitting my request in a few months when hopefully they get their house in order. I feel for anyone with an issue preventing them from playing, realistically it's probably weeks to months before anything happens for them.

1 month without getting help from support



10 year poe supporter

just to get spit on the face ;)

this is what gaming companies treat you like a trash

why are game companies never held accountable for their actions?
why do we allow this?

Im goin on almost a month now of not having my stash tabs resolved that should have carried over from PoE1, Im not impressed.

over a month now.

over a month but but but they deserve muh long holiday!