How long have you been waiting for a response from support?
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Still waiting on them to unlink my steam account lol, emailed them in NOVEMBER.
What a joke |
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14 days for me. A better question may be:
"How long did it take you to receive a response from support and what was the topic of your request?" Honestly at this point I don't think many of us will every receive a response. They got the doors blown off and often there's simply no realistic way to work through the backlog. I'm planning on resubmitting my request in a few months when hopefully they get their house in order. I feel for anyone with an issue preventing them from playing, realistically it's probably weeks to months before anything happens for them. |
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1 month without getting help from support
10 year poe supporter just to get spit on the face ;) this is what gaming companies treat you like a trash |
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why are game companies never held accountable for their actions?
why do we allow this? |
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Im goin on almost a month now of not having my stash tabs resolved that should have carried over from PoE1, Im not impressed.
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over a month now.
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over a month but but but they deserve muh long holiday!
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OP here. I originally emailed support on 12/9 and received what appeared to be a "generic" reply on 12/22 asking for information that I had (mostly) included in my original email. No response since then. Next Thursday will be one month since I originally emailed support.
I struggle to understand how any company can consider this acceptable but especially a company that is solely owned by Tencent now. With those kind of resources, this should absolutely not be the issue that it is! |
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I actually opened my ticket with customer service before Early Access even started (the night of December 5th). I received one canned response a day or two later (after my initial email), but have yet to hear back from them since.
Btw, my account was locked on December 31st for receiving a refund from the charging company GGG uses for their American customers (Xsolla). The bundle returned was "PC only", but bought directly from the Path of Exile site. Shortly after realizing I couldn't redeem the key I bought from GGG, I noticed bundles were now available for purchase on the PlayStation Store (which weren't available before I bought my first bundle). The second bundle I bought was also the night before Early Access started. So even though I was playing PoE2 with a valid bundle I bought from the PlayStation Store, my account was locked (for receiving a fund from the original company that charged me). I want to be clear on this point though...I received a refund, I didn't cancel my credit card purchase. That should signify GGG was aware of the situation and should never have locked my account to begin with. I hate not being able to play a game I've spent over $150 on (and that's after taking out the refund money). Last edited by MissEpic#7842 on Jan 5, 2025, 12:22:50 PM
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" Sorry, 2nd to last section should read...for receiving a REFUND (not fund) from the original company that charged me. I would have edited, but too late to do so I guess. |
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