How long have you been waiting for a response from support?

Kinda off topic, but i once had a ticket open to where 7 different support people talked to me. All i wanted was to update my email and password to login client side and not through steam cause i lost the emails password. Long story short they wanted me to upload proof of transactions dating back to 2013, list of names of my characters, if i owned or joined a guild. All kinds of security stuff to prove it was me and i owned the account. During the process they logged me out of steam and transversed my account to client side email. This was during confirmation, i was completely logged out of my poe account on steam and could no longer log into poe. But they still wanted proof it was my email, etc... i was screwed. Lol. I had to beg them to link my poe account back to steam to at least log back in. After 1 hour of chat online. I got my steam poe back again. But they told me they couldnt help log me in client side until i provided more transactions/bank statements from 2013 to prove i owned the account. It was a mess.

I made a similar post asking if a single person has received a response from support yet.

It got 0 replies. I’m not convinced they’re actually responding to emails.

Releasing PoE2 just before holidays was huge mistake IMO

"

bmt22033#2833 wrote:

OP here. I originally emailed support on 12/9 and received what appeared to be a "generic" reply on 12/22 asking for information that I had (mostly) included in my original email. No response since then. Next Thursday will be one month since I originally emailed support.

I struggle to understand how any company can consider this acceptable but especially a company that is solely owned by Tencent now. With those kind of resources, this should absolutely not be the issue that it is!

Same here, just three days later than yours (including the generic response asking for the same info I already provided).

At this point I would rather have a refund than the account merge that I originally requested early December. :(

"

dr_nerdrage#1095 wrote:

"

bmt22033#2833 wrote:

OP here. I originally emailed support on 12/9 and received what appeared to be a "generic" reply on 12/22 asking for information that I had (mostly) included in my original email. No response since then. Next Thursday will be one month since I originally emailed support.

I struggle to understand how any company can consider this acceptable but especially a company that is solely owned by Tencent now. With those kind of resources, this should absolutely not be the issue that it is!

Same here, just three days later than yours (including the generic response asking for the same info I already provided).

At this point I would rather have a refund than the account merge that I originally requested early December. :(

I'm in the same boat. Nearly a month between responses, it's definitely, and by a very large margin, the absolute worst customer support I have seen in anything.

Ive posted here already but update i messaged them on Nov 21st its been 50 days in about an hour and I've still not gotten my one time Mtx transfer from xbox to pc last email was Nov 21st telling them to please proceed with the transfer

( I did send a unrelated email about life time purchases wasn't a reply to the above email it was a new one about 5 days later Nov 25-26th and on the 29th of Nov got this reply but no answer to the 2nd email)

"

Hi there,

Thank you for your email and for all of your patience. We are currently processing a large number of requests and will respond to your query as soon as we can.

We ask that you please refrain from sending follow up emails for your request as this both slows down our ability to process requests and could bump yours back in the queue. We will help you as soon as we are able.

So either they were already so backed up since the new system change where people could merge mtx from xbox to pc and vice versa and then all the poe2 hype and the massive influx of new exiles and support issues or my 2nd email pushed me back in the queue not sure but i never replied to the 29th email just incase to not put myself any farther back in the queue but that still would of been like a week before poe2 launch so yeah idk its been 50 days lol stay sane exiles :)

The merging thing is the dumbest thing I ever seen in video games. It was a scam.

I merged my ps5, xbox, and PC account. I had no idea it would make sub accounts and lock all your accounts.

Cs use to respond within a hr. Now they just never respond.

they merged my chat ban to poe 2 and now i cant even trade

i can trade in poe 1 btw XD



and i cant even unlink this account from steam

cause theyre support are swimming now in Ganges on wacation

has anyone gotten their account unlocked?

"

minttttt#8133 wrote:

has anyone gotten their account unlocked?

no. My husband has been waiting since 08.12.24. A couple of answers from bots (ask a question that has an answer in the message - people don't do that) and then silence.