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Ive tried 2 different VPN services and it has done me zero good so far, what VPN are you using?
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Posted byDoomninja#2732on Dec 10, 2024, 7:24:58 PM
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Same issue here. I have a fiber connection to the house and Ethernet connection to the PC. I have single digit ping, but every few seconds it will lag and stutter with several hundred ping
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Posted byXigar#1032on Dec 10, 2024, 10:44:49 PM
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My latency sits at 22ms then flies to the moon 200-250ms then back down for a second then 1-2 seconds up then down then up then down over and over constant loading different serves don't help. I'm on AT&T fiber i get near 100 dl/ul speeds so idk
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Posted byBurnered#6888on Dec 10, 2024, 11:14:16 PM
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It seems to be the chat server that is causing this. Try to disable chat via Settings, restart the game and see if its better.
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Posted byVilith#0458on Dec 10, 2024, 11:37:45 PM
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This isn't a server capacity issue (or at least, likely not), and more likely a problem with a network provider somewhere (which unfortunately could be a problem with your ISP or one of several other networks between you and the server you're connecting to). Could be your ISP, could be GGG's cloud provider, or could be any network providers between them.
Switching your gateway from e.g. Texas to D.C. at the login screen doesn't immediately switch what server you connect to. Instances on POE2 persist for something like 8-15 minutes when you're not in them (as mentioned on the loading screens) which is how you can pick up where you left off even after exiting the game. Instances are tied to a server/realm, so switching your gateway at the login screen doesn't affect what server you connect to for existing instances unless you reset them.
If you bring up the full map using tab from in-game, it tells you what server/realm you're connected to. The realm you're connected to may not match what gateway you picked on the login screen, and it may differ between being in town and in some other instance (this is why some people mentioned their ping is normal in town, because they switched to a different realm/server without realizing it).
In order to switch servers after picking you gateway on the login screen, you're going to have to ensure all of your instances reset by returning to town and waiting for your portal(s) to disappear after ~15 minutes. Then when you enter an instance, verify the realm displayed on the full map by hitting tab matches the gateway you selected.
As for why this (likely) isn't a server capacity issue, when you're able to reproduce the issue, you can run a powershell command to figure out what server IP you're connected to:
netstat -p tcp -ano | Select-String ":80" -NotMatch | Select-String <PID of POE2 exe>
Where you'll have to replace <PID of POE2 exe> with the process id of the Path of Exile 2 exe that's running.
You can then ping that IP with something like:
ping <IP from above> -n 10
When I see this issue, what I see is something like 10-50% of packets being dropped. I.e. it's not high latency/GGGs servers being overloaded and slow to response, it's a networking issue with (insanely) high packet loss (which shows up as latency in-game because of how tcp works). < 1% packet loss is normal.
You can use an online ping tool (I won't recommend one, just google) to also ping the same IP from a different internet connection than yours. I've used a variety and they don't typically see any packet loss when I am, which is a good indication than this is a problem with your ISP or somewhere between your ISP and the server, not a server capacity issue.
Unfortunately there are typically a lot of networks/hops between your home and anything on the internet.
You can run a tracert command to see some of these hops:
tracert <IP from above>
In my case, the server IP I see a problem with is 172.240.69.43, which is tied to the Texas gateway I believe. That IP is owned by a cloud provider called Servers.com Inc, which is one of the cloud providers that GGG is using to host their servers. But it may not be an issue on their end, since multiple online ping tests can hit them without a problem. It may be a problem with another network that happens to be on the path my traffic takes to them, as the path that everyone's traffic takes, even to the same destination, will differ. In fact, the path your traffic takes to a specific destination frequently change.
In my case, my traffic to 172.240.69.43 goes through several hops including att -> sbc -> att -> comcast -> Servers.com. It could be any of those companies problems (in my case) or a combination therefor. E.g. Servers.com may not like comcast, or comcast may not like Servers.com.
Although I suspect this is a Servers.com issue and I would recommend that GGG raise the issue with them to track down (I believe GGG is working directly with Servers.com as one of their cloud providers and not going through an intermediary). I'm going to give GGG the benefit of the doubt and say they're fairly paying for cloud capacity and Servers.com isn't delivering at the networking/peering connectivity level. |
Posted bymuelch#3803on Dec 11, 2024, 12:13:14 AM
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Also I will add, I had a connectivity issue to Diablo 4 once that I determined without a doubt was 100% AT&T's fault and after months of struggling including a BBB case finally got them to fix it. AT&T just had a problem in one of their datacenters, nothing to do with Diablo 4, that's just where it was noticeable.
If I was a betting man I would bet this isn't a GGG problem but rather their cloud provider, my ISP, or a peer network in between (although certainly some responsibility on GGG to help resolve).
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Posted bymuelch#3803on Dec 11, 2024, 12:21:09 AM
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This isn't a server capacity issue (or at least, likely not), and more likely a problem with a network provider somewhere (which unfortunately could be a problem with your ISP or one of several other networks between you and the server you're connecting to). Could be your ISP, could be GGG's cloud provider, or could be any network providers between them.
[reduced for size] they're fairly paying for cloud capacity and Servers.com isn't delivering at the networking/peering connectivity level.
A pretty informative reply to help debug. I agree this may not be server capacity issue but also may not be just an ISP problem.
1. Its happening worldwide i.e. multiple ISPs and server locations.
2. I play multiple online games and don't have this issue as with other people reporting.
I play on PS5, so can't get the IP, but will try to get IP from web and ping.
Last edited by zopeon#4061 on Dec 11, 2024, 4:37:38 AM
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Posted byzopeon#4061on Dec 11, 2024, 4:36:33 AM
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"
This isn't a server capacity issue (or at least, likely not), and more likely a problem with a network provider somewhere (which unfortunately could be a problem with your ISP or one of several other networks between you and the server you're connecting to). Could be your ISP, could be GGG's cloud provider, or could be any network providers between them.
Switching your gateway from e.g. Texas to D.C. at the login screen doesn't immediately switch what server you connect to. Instances on POE2 persist for something like 8-15 minutes when you're not in them (as mentioned on the loading screens) which is how you can pick up where you left off even after exiting the game. Instances are tied to a server/realm, so switching your gateway at the login screen doesn't affect what server you connect to for existing instances unless you reset them.
If you bring up the full map using tab from in-game, it tells you what server/realm you're connected to. The realm you're connected to may not match what gateway you picked on the login screen, and it may differ between being in town and in some other instance (this is why some people mentioned their ping is normal in town, because they switched to a different realm/server without realizing it).
In order to switch servers after picking you gateway on the login screen, you're going to have to ensure all of your instances reset by returning to town and waiting for your portal(s) to disappear after ~15 minutes. Then when you enter an instance, verify the realm displayed on the full map by hitting tab matches the gateway you selected.
As for why this (likely) isn't a server capacity issue, when you're able to reproduce the issue, you can run a powershell command to figure out what server IP you're connected to:
netstat -p tcp -ano | Select-String ":80" -NotMatch | Select-String <PID of POE2 exe>
Where you'll have to replace <PID of POE2 exe> with the process id of the Path of Exile 2 exe that's running.
You can then ping that IP with something like:
ping <IP from above> -n 10
When I see this issue, what I see is something like 10-50% of packets being dropped. I.e. it's not high latency/GGGs servers being overloaded and slow to response, it's a networking issue with (insanely) high packet loss (which shows up as latency in-game because of how tcp works). < 1% packet loss is normal.
You can use an online ping tool (I won't recommend one, just google) to also ping the same IP from a different internet connection than yours. I've used a variety and they don't typically see any packet loss when I am, which is a good indication than this is a problem with your ISP or somewhere between your ISP and the server, not a server capacity issue.
Unfortunately there are typically a lot of networks/hops between your home and anything on the internet.
You can run a tracert command to see some of these hops:
tracert <IP from above>
In my case, the server IP I see a problem with is 172.240.69.43, which is tied to the Texas gateway I believe. That IP is owned by a cloud provider called Servers.com Inc, which is one of the cloud providers that GGG is using to host their servers. But it may not be an issue on their end, since multiple online ping tests can hit them without a problem. It may be a problem with another network that happens to be on the path my traffic takes to them, as the path that everyone's traffic takes, even to the same destination, will differ. In fact, the path your traffic takes to a specific destination frequently change.
In my case, my traffic to 172.240.69.43 goes through several hops including att -> sbc -> att -> comcast -> Servers.com. It could be any of those companies problems (in my case) or a combination therefor. E.g. Servers.com may not like comcast, or comcast may not like Servers.com.
Although I suspect this is a Servers.com issue and I would recommend that GGG raise the issue with them to track down (I believe GGG is working directly with Servers.com as one of their cloud providers and not going through an intermediary). I'm going to give GGG the benefit of the doubt and say they're fairly paying for cloud capacity and Servers.com isn't delivering at the networking/peering connectivity level.
What an insanely detailed reply. Thanks but GGG really should be formally addressing this issue because if multiple different ISP is affected then I highly doubt it's not Servers.com.
I'm in Australia and hit hard by this crap. I play other online games (FFXIV, Guild Wars 2, League of Legends, Diablo 4) without any issues whatsoever.
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Posted byHyoshen#0569on Dec 11, 2024, 5:41:51 AM
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This isn't a server capacity issue (or at least, likely not), and more likely a problem with a network provider somewhere (which unfortunately could be a problem with your ISP or one of several other networks between you and the server you're connecting to). Could be your ISP, could be GGG's cloud provider, or could be any network providers between them.
Switching your gateway from e.g. Texas to D.C. at the login screen doesn't immediately switch what server you connect to. Instances on POE2 persist for something like 8-15 minutes when you're not in them (as mentioned on the loading screens) which is how you can pick up where you left off even after exiting the game. Instances are tied to a server/realm, so switching your gateway at the login screen doesn't affect what server you connect to for existing instances unless you reset them.
If you bring up the full map using tab from in-game, it tells you what server/realm you're connected to. The realm you're connected to may not match what gateway you picked on the login screen, and it may differ between being in town and in some other instance (this is why some people mentioned their ping is normal in town, because they switched to a different realm/server without realizing it).
In order to switch servers after picking you gateway on the login screen, you're going to have to ensure all of your instances reset by returning to town and waiting for your portal(s) to disappear after ~15 minutes. Then when you enter an instance, verify the realm displayed on the full map by hitting tab matches the gateway you selected.
As for why this (likely) isn't a server capacity issue, when you're able to reproduce the issue, you can run a powershell command to figure out what server IP you're connected to:
netstat -p tcp -ano | Select-String ":80" -NotMatch | Select-String <PID of POE2 exe>
Where you'll have to replace <PID of POE2 exe> with the process id of the Path of Exile 2 exe that's running.
You can then ping that IP with something like:
ping <IP from above> -n 10
When I see this issue, what I see is something like 10-50% of packets being dropped. I.e. it's not high latency/GGGs servers being overloaded and slow to response, it's a networking issue with (insanely) high packet loss (which shows up as latency in-game because of how tcp works). < 1% packet loss is normal.
You can use an online ping tool (I won't recommend one, just google) to also ping the same IP from a different internet connection than yours. I've used a variety and they don't typically see any packet loss when I am, which is a good indication than this is a problem with your ISP or somewhere between your ISP and the server, not a server capacity issue.
Unfortunately there are typically a lot of networks/hops between your home and anything on the internet.
You can run a tracert command to see some of these hops:
tracert <IP from above>
In my case, the server IP I see a problem with is 172.240.69.43, which is tied to the Texas gateway I believe. That IP is owned by a cloud provider called Servers.com Inc, which is one of the cloud providers that GGG is using to host their servers. But it may not be an issue on their end, since multiple online ping tests can hit them without a problem. It may be a problem with another network that happens to be on the path my traffic takes to them, as the path that everyone's traffic takes, even to the same destination, will differ. In fact, the path your traffic takes to a specific destination frequently change.
In my case, my traffic to 172.240.69.43 goes through several hops including att -> sbc -> att -> comcast -> Servers.com. It could be any of those companies problems (in my case) or a combination therefor. E.g. Servers.com may not like comcast, or comcast may not like Servers.com.
Although I suspect this is a Servers.com issue and I would recommend that GGG raise the issue with them to track down (I believe GGG is working directly with Servers.com as one of their cloud providers and not going through an intermediary). I'm going to give GGG the benefit of the doubt and say they're fairly paying for cloud capacity and Servers.com isn't delivering at the networking/peering connectivity level.
Checked it with your method now, and indeed I noticed that the connection is not to the Japanese server (as I thought, since I chose Japan), but to the US server. In my case these are IP addresses in the range 103.62.49.0 - 103.62.49.255. All servers from this range belong to StreamlineServers provider, and I have a ping of 360 ms for all addresses from this range. And once it happened that I was connected to a Japanese server, and then there was no high network delay. And as soon as my character died, there was a reboot, and I was switched to the American server, with which just ping is high.
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Posted byAlexB77#2748on Dec 11, 2024, 5:56:53 AM
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I'm in Australia too, and also started having these issues.
Hopping different NordVPN local exit nodes can often resolve the issue temporarily until it hits again.
Latency and jitter to the remote server host is nominal (17ms average over an hour, with 0.8ms jitter).
In-game latency spikes do not correlate with any ICMP latency spikes to the server, which suggests that it's a server-side processing issue that is delaying packets being sent and/or ICMP traffic is being prioritised.
I'm sure GGG is aware of this and hopefully looking to resolve given it looks to be happening globally (though sporadically).
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Posted byCaillin#5359on Dec 11, 2024, 6:01:29 AM
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