A Message to Path of Exile 1 Players

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Well said.....
and the issue that has not been talked about... MAC
We have been playing with a /dnd walkaround for months now. Without the walkaround the game crashes immediately, without exeption.
With the walkaround we can play the game, but trading is not possible... not for a few days, or a few weeks, but months now !!!
So as per GGG, POE2 Top priority, POE1 oh well.... we will see, MAC... MAC?? whats that??
Really sad state you are in.

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jimsen#0522 wrote:

Jonathan,

I appreciate the video and the honesty. But I do not appreciate the excuses about time and resource restrictions.

I have no clue how your customer service support will handle two games given the overwhelming amount of tickets that were caused by PoE2 without massively expanding the company. It is not enough to hire customer service people but you also need much more developers and you are screwing yourself out of good talent with your strict policies on developer employment. There are enough developers out there good enough to work remotely for you which would have avoided all these problems and I am sure after a month would have been able to already support enough to free up experienced developers to work on both games.

This video is weeks late, you knew about this situation a lot earlier and only the pressure applied by players through public venues forced this apology. It is honorable to take accountability in hind sight, but players deserved an answer in early January to manage expectations.

I highly doubt this is a money or time problem. It is a lack of company expansion far sight. Just given the success of the PoE2 launch there should be enough capital to bring in more people. Maybe Tencent is blocking it, who knows. But in the end this is not a time problem, this is an infrastructure problem at the company where all senior executives massively underestimated the personnel needs.

Overall, you had well-deserved success with Poe2 but it now requires PoE1 players and also your staff to sacrifice because you did not hire enough people. It is not right. Not to the players, and not to your teams.