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I looked through that reddit post a bit.
What's scaring me is how no one is bringing up the bad optimization of the game and how thousands of players are dealing with pc lockups and crashes.
I get it, it takes time to fix the problem.
It doesn't take much however to just give us a "yo, we know this sucks but we hear you and we are working on it"
I think that's all most of us want, just a clear line of communication.
That is a WINDOWS problem, not POE2. It's not unique to POE2, many other games are dealing with the same problem. Yes, there is likely things they can do to fix it, and they will be looking at it.
A problem that only affects a portion of your users, caused by something completely out of your control, that has a USER level work around that works for the majority of people... is NOT a high priority issue that requires circumventing change control processes and risking causing larger issues due to taking emergency actions.
It isn’t a windows problem. The game runs worse on Arch Linux than Windows for my setup. It’s a hardware/driver compatibility problem.