Account locked Help

well i'm done complaining. high hopes for this game and still want to be part of it, so i bought a key outside of steam and gonna restart.

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syni#8202 wrote:

well i'm done complaining. high hopes for this game and still want to be part of it, so i bought a key outside of steam and gonna restart.

lol...you condone their wrong doing by just buying another key? no wonder they gets cocky and dont fix their problem. good luck to you and happy playing. lmao~~~

I bought the EA pack, but for the moment I just wanted to play some PoE1 over the holidays...

I remember that this unlock sheenanigans were fixed immediately back in the day.

If they have known they could have sent out an email to everyone 1-2 months ago so that every returning playing had at least the chance to verify their new rigs :/

Day 8 here of waiting for a Answer.
Has anyone even gotten another Mail except them asking for Account Name and 1 or 2 Char names?
Anyone here had their account actually unlocked or gotten closer?
I messaged from 2 differnt E-Mails since the ones from the first one didn't get delivered (this was what i thought) but one got delivered so i got this nice mail after 6 Days:
"
Hey there,

Thanks for contacting us.

Could you please let us know if you've contacted us about this via a different email address?

We look forward to hearing back from you.

Kind regards,
Whai
"

They also don't seem to read mails at all now and just act on the headline of the mail which is even worse (reason my account even got locked in the first place since they didn't read the mail properly)

I swear if on my answer they ask if this is still an issue or ask for stuff i've already sent them i'll have to really call consumer protection.

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Acayx3#6967 wrote:

Day 8 here of waiting for a Answer.
Has anyone even gotten another Mail except them asking for Account Name and 1 or 2 Char names?
Anyone here had their account actually unlocked or gotten closer?
I messaged from 2 differnt E-Mails since the ones from the first one didn't get delivered (this was what i thought) but one got delivered so i got this nice mail after 6 Days:
"

nope...day 12 here

Games gonna be out of EA before we get any help

this happened to me a few days ago, they just yoinked my POE2 access and haven't provided any support / acknowledged the issue anywhere

same here after update

Lost early access after 49 hours og playtime

Have you other ppl gotten this fixed ?

I'm sending different questions from 10 of my emails and two of my friends' emails. If you avoid sending the account and character names, there's a higher chance they'll reply. But if you send any response afterward, whether it's the account and character names or something else, you won’t get an answer.

The ones I noticed that got responses were:

Saying my purchase was canceled.
Saying a newbie friend is trying to play the game but his login doesn’t work.

Now, the ones that didn’t work and got no help are:

Reporting an issue with a skin microtransaction purchase.
Sending the account and character names directly.
Asking why they just don’t respond at all.
Questions about how to change a character’s name in the game.
Mentioning any type of login error.
Questions about buying MTX.

In short, they just don’t seem interested in replying to anything.

I loved playing PoE2, but it’s impossible. If I buy another key, it’s likely it’ll get blocked again, so there’s no point in trying to play this game. Even my PoE1 account was blocked along with PoE2. And no, on the site for my other account, the one that got blocked, it doesn’t say “banned account.” They simply revoked my key and won’t let me play for no reason.

I’ll keep creating new emails and using a VPN to send them infinite different emails until they let me play one day.
This is ridiculous.