"your account doesn't have access to path of exil 2 early access"

I am still having this issue. I see the Early Access DLC in my library, I have connected everything on the site, but I still do not have access. Really wish my first experience with this franchise had gone better.

Has anyone got a response from GGG support?

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Celery#7060 wrote:

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tompolus#4003 wrote:

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Celery#7060 wrote:

>Buy $100 pack via Steam.
>Install client via Steam.
>Create account on PoE2.
>Link Steam account to PoE2 account.

PoE website says I don't have access. When I try to log into the game client it says I need to purchase access.

Emailed support 13 hours ago with no response.

Known issues and hot fixes have no mention of this problem and they are busy working on getting the micro-transactions sorted out first.. yikes.

They are losing in the long term, why every fucking people in 2024 are short-sighted, the world won't end in 1 year, you are allowed to believe in future omfg

Not sure why you're being an apologist.

There is an issue, they claim to have fixed said issue and are now talking about new issues when the critical one is not resolved.

It's obvious this is bad for business in the long run as many will be checking out of this with refunds. Unless we speak up this will not be resolved.. ESPECIALLY if it isn't on their known bugs issue or priorities.

This, exactly this is what worries me. Kinda gives me the impression we are screwed.

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Hard_Candy#5439 wrote:

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s1raz1#7718 wrote:

I asked about the standalone client and POE2 EA a while back, what i manage to gather is that you cant play POE2 the "old way" (standalone client+poe website credentials).
Meaning when you buy an EA key is to be redeemed on steam or epic, same way when its gifted.
A steam/epic account is required to play POE2 EA.
Feel free to correct me if am wrong, but am not paying 30 bucks to use the steam updater that it used to DL the whole client everytime its got an update or take extremely long to patch 5 mb. Thats why when i used to play poe it was via standalone.
Other issues like people wrote here are simply the login server being unable to keep up with the EA validations. Thats gonna be resolved in time, should just put people on queue.

i for example, played the game for 2 straight hours after reddeming key trough steam, and now it says i dont have access... something else is happening imho.

Something similar happened when D4 was on sale in may-june, you bought the game on steam, linked both bnet and steam, played till your hearts desire, log out and when you came back bnet kicked out out because of no valid license.
The license bought is from steam, steam ask POE2 servers for validation, the POE2 validation fails and cant log back.
Just need to have patience you know, this is a technical issue and its a weekend, granted people made time just so they could play POE2 EA this weekend.
They probably are trying to solve this as we speak, but this issue is because the keys sold need to be validated trough steam, if GGG used the old client without the need to link steam/epic account none of this would have happened.

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Dosu#0101 wrote:

Has anyone got a response from GGG support?

over 20 hours of waiting and still no reply. infuriating to watch them patch and fix other issues while some ppl can't even play and we haven't been acknowledged at all.

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s1raz1#7718 wrote:

Something similar happened when D4 was on sale in may-june, you bought the game on steam, linked both bnet and steam, played till your hearts desire, log out and when you came back bnet kicked out out because of no valid license.
The license bought is from steam, steam ask POE2 servers for validation, the POE2 validation fails and cant log back.
Just need to have patience you know, this is a technical issue and its a weekend, granted people made time just so they could play POE2 EA this weekend.
They probably are trying to solve this as we speak, but this issue is because the keys sold need to be validated trough steam, if GGG used the old client without the need to link steam/epic account none of this would have happened.

This isn't only a Steam issue. I bought the game straight from the PoE website and it shows that I don't own early access. it's an account issue, not just a Steam issue, at least for some of us.

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3McG3#5366 wrote:

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s1raz1#7718 wrote:

Something similar happened when D4 was on sale in may-june, you bought the game on steam, linked both bnet and steam, played till your hearts desire, log out and when you came back bnet kicked out out because of no valid license.
The license bought is from steam, steam ask POE2 servers for validation, the POE2 validation fails and cant log back.
Just need to have patience you know, this is a technical issue and its a weekend, granted people made time just so they could play POE2 EA this weekend.
They probably are trying to solve this as we speak, but this issue is because the keys sold need to be validated trough steam, if GGG used the old client without the need to link steam/epic account none of this would have happened.

This isn't only a Steam issue. I bought the game straight from the PoE website and it shows that I don't own early access. it's an account issue, not just a Steam issue, at least for some of us.

Unless i can play the game the way i used to play POE without the need of steam/epic in any form, i havent made the jump to get an EA pack, so i dont know were or how the key is given, that if you get it via email or on your profile were it says early access in this site.
I read on some thread that you could get the standalone client and play POE2 EA with a key or you can redeem that key on steam/epic and play trough those store fronts as well, but i dont know, that just sound like a massive logistic screw up a single key for activation on any storefronts, people are bound to screw up their account links which also add more strain to CS since they need to provide assistance with account unbinding.
Ill just dodge this bullet and play indiana *bullwhip grab and away!!!*


https://www.pathofexile.com/forum/view-thread/3591099

Can we have an information like "hey guys we acknowledge your problem and try to work on it ?

Anyone heard from support yet? Are they even working on this issue?

I've sent three emails to support, have not heard anything back yet. It would be nice if we knew they were tracking this issue and were working on it.