"your account doesn't have access to path of exil 2 early access"
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Anybody have any news for this topic ?? I have this error / this situation from yesterday, morę then 200 H in poe 2 and i get this note about not having Access to early Access.
I wrote mail to support@grindinggear.com but for now three no respond Last edited by bzyqq#3776 on Jan 7, 2025, 5:53:22 AM
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As Drew mentioned previously, if you obtained your early access by redeeming a key, you would need to contact whomever you received the key from regarding the status of the key. If the purchase that was originally made to generate the key was refunded or charged back, this would result in the key's access being revoked. If this happened, we aren't able to assist with this - you would need to contact the person you got the key from so they can check the status of their key.
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And that situation might be after more then 200 h im game ?? Not on moment of connecting or short after that ?? That was almost month a go, nobody will now even try to check this situation, from they point. For you GGG is someones foult not yours and for them is yours and not them, and for me it means i was abble to buy one key do i might buy second.
I will try ofcourse to contact whit them but respond please for my mail so i have yourst official statment on this topic and i might then do somting on this way. |
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I tried to look for some additional information and found an entry about the account not being linked to the Steam account or email,
Steam is linked (in fact, it disconnects the connection every refresh of site and then needs to be re-connected, which didn't happen with POE, only the error occurs with POE2), but it seems that I do not have an email assigned to the account (which is strange, to say the least) and when I try to add an email, I am redirected to Steam and when I confirm it, I get the following message: "You cannot modify login methods of a compromised account." in what sense is my account "compromised"?? What do you think about this JC_GGG |
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Is it possible that you already have another Path of Exile account under the email address you're trying to use? If so, you may need to reset the password on that account before you can attempt to merge the accounts. You can issue a password reset request here.
Unfortunately, if you continue to experience issues we wouldn't be able to assist further over the forums so you would need to contact our team at support@grindinggear.com for more assistance in that case. | |
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I have already sent an e-mail to your support and I still don't have an answer, that's why I'm trying to find information and test various solutions (I also wrote the code to the seller as you suggested).
just explain to me how I can have another account 1,600 hours in POE and now an additional 200 hours in POE 2 and only then would the issue of another account arise?? Let me remind you what I already wrote, while playing POE, the Steam account and the trading website were unpaired once every month or two. in the case of the trade poe 2 website, unpairing takes place several times a day, maybe this causes an error with emails and people lose access to the purchased early access |
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I wanted to do as you recommended and recover the password, the link you provided is to recover the password for the assigned email, after confirming that I am not a robot (XD) I get the message "An email will be sent to your email address to reset your password" <<<< to which email if nothing is assigned?? XD
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I managed to restore the email by redirecting it through another email, but I still have information that I do not have access to the game during early access, the account is connected with the mail with which I purchased the key, and verified with the Steam account I have been using for years.
Please tell me, JC_GGG and Drew_GGG, where did I play these 200 hours? where is my character and all progress saved? If I skip further discussions, I will buy another key, even directly from you or on Steam on the account from which I am writing Will purchasing another key give me access to this account? BTW - in POE 2 I had a few cosmetic features (portal, pet) that were transferred from POE 1, so it worked fine |
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If you can't reply to my previous post, please at least reply to my email.
I am in contact with the seller's support and it is possible that they will be able to solve the situation and help me and others, just a little cooperation is enough |
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Are you doing anything about this error? no response on the forum, no response to e-mail. and don't answer here with the formula you paste everywhere, please answer when will I be able to play the purchased game again??
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