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Select games might stop responding on Windows 11, version 24H2 devices
Issue might occur when starting, loading, or during active gameplay. In rare cases, you might receive a black screen.
N/A
Confirmed
2024-12-06
14:21 PT
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Posted bymikefanta#7972on Dec 19, 2024, 3:14:43 AM
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Is this safe? Windows Defender says it detects a virus in the file.
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Posted byDonromilda#5920on Dec 19, 2024, 3:22:54 AM
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IM NOW 85% SURE ITS A PROBLEM WITH THE NBIDIA DRIVER DETECTING POE 2 AS PATH OF EXILE.
IF NVIDIA ISNT DETECTING "PATH OF EXILE 2" YOURE GOING TO HAVE A FATAL SHADER COMPILER ERROR. TESTED WITH 2 PCS FIXED NOW.
I put some thought into this post and what I then did has totally solved the crash freeze issue that has plagued me since buying POE2... no other solution posted thus far has helped. 5 hours of play in 3 sessions + at least 20 portals across all parts of the game to test.
1. Uninstall POE2 and if you have it POE1 as well.
2. Important... delete both POE1 and 2 folders from your Documents/ My Games folder.
3. Do a search on your drive(s) for anything "Path of Exile", highlight all results and delete the files and folders then do the same search for "Grinding Gears" just in case there's any remnants that may be there. Then, empty your recycle bin!
4. Clean your shader cache... empty that sucker.
5. Rerun a scan in Nvidia App and make certain Path of exile is gone from your installed games.
6. Restart windows.
7. Do a fresh install of POE2 only (don't install POE1)
8. Start the game and redo your settings to taste. I left it on DX12 to really test it without Vulkan. Then exit the game and then restart it.
9. Ready to play... load in and hold your breath.
Once I was loading in I noticed the gears turning much smoother. When I started playing, I ran about while shaders compiled. The game was much smoother and ran well. I ported around maps and was overjoyed when they all loaded without freezing. Hard to explain but everything was running much better.
The big question... Is there a conflict between the 2 POE versions causing issues?
PS. Just did another 2 hour session and no crashes! CPU and GPU are also cooler.
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Posted byCountMinaba#4108on Dec 19, 2024, 3:27:26 AM
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IM NOW 85% SURE ITS A PROBLEM WITH THE NBIDIA DRIVER DETECTING POE 2 AS PATH OF EXILE.
IF NVIDIA ISNT DETECTING "PATH OF EXILE 2" YOURE GOING TO HAVE A FATAL SHADER COMPILER ERROR. TESTED WITH 2 PCS FIXED NOW.
I put some thought into this post and what I then did has totally solved the crash freeze issue that has plagued me since buying POE2... no other solution posted thus far has helped. 5 hours of play in 3 sessions + at least 20 portals across all parts of the game to test.
1. Uninstall POE2 and if you have it POE1 as well.
2. Important... delete both POE1 and 2 folders from your Documents/ My Games folder.
3. Do a search on your drive(s) for anything "Path of Exile", highlight all results and delete the files and folders then do the same search for "Grinding Gears" just in case there's any remnants that may be there. Then, empty your recycle bin!
4. Clean your shader cache... empty that sucker.
5. Rerun a scan in Nvidia App and make certain Path of exile is gone from your installed games.
6. Restart windows.
7. Do a fresh install of POE2 only (don't install POE1)
8. Start the game and redo your settings to taste. I left it on DX12 to really test it without Vulkan. Then exit the game and then restart it.
9. Ready to play... load in and hold your breath.
Once I was loading in I noticed the gears turning much smoother. When I started playing, I ran about while shaders compiled. The game was much smoother and ran well. I ported around maps and was overjoyed when they all loaded without freezing. Hard to explain but everything was running much better.
The big question... Is there a conflict between the 2 POE versions causing issues?
PS. Just did another 2 hour session and no crashes! CPU and GPU are also cooler.
Thank you for the post I'll have a look at this. One small thing, could you add where the shader cache folder is for PoE 2, i.e. where to delete it? I might know because I've cleaned it before but someone skimming the thread might not at all. Thanks! :)
Last edited by DarkyErinyes#7388 on Dec 19, 2024, 3:39:52 AM
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Posted byDarkyErinyes#7388on Dec 19, 2024, 3:39:31 AM
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Is this safe? Windows Defender says it detects a virus in the file.
Source code looked clean from what I could glean. It did trigger for me too but it was a machine learning ping for a Trojan which makes a bit of sense since the program is instructed to read logs, which could look like a keylogger or such to a machine learning anti-virus?
Regardless, it worked great for me yesterday on the 1.0 version, still one crash but pc didn't lock up for the first time ever, otherwise I could play for hours. And the newer version I haven't tested yet claims to be able to fix the game locking up too.
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Same for me, never had this issue and since today, I have to unplug my PC and Hard reboot each time I change map, almost unplayable today, patch broke the game..
** FINALY I SOLVED IT ** on my side (workaround maybe will not work for you) :
1) on steam, uninstall POE2
2) delete folder %AppData%\Path of Exile 2\
3) new fresh install
enjoy.
Thank you ! cant believe it so simple ! i tried and havent had any crash!
well done. hopefully it stay strong going forward
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Posted bygordonho97176#4465on Dec 19, 2024, 4:09:58 AM
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Thank you for the post I'll have a look at this. One small thing, could you add where the shader cache folder is for PoE 2, i.e. where to delete it? I might know because I've cleaned it before but someone skimming the thread might not at all. Thanks! :)
To clean shader cache run Disk Cleanup... choose System files at bottom left. Untick everything except Direct X system cache and hit OK
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Posted byCountMinaba#4108on Dec 19, 2024, 4:27:54 AM
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If it was a simple hardware issue why would someone as capable and tech savvy as Pirate software be unable to fix the issue?
Why can I run crazy CPU demanding games like satisfactory at max settings with massive factory builds and have no issues? Why does my CPU literally never have problems in any other games besides PoE1 and poe2?
Are you new to this issue? By the way, is the person you’re referring to just a software developer? Because being able to explain software datatypes doesn’t necessarily make someone an expert or a problem-solving wizard. If his solution is to limit the CPU usage by crippling the poe settings to force a very low clock and play with 30fps, which results in 0 crashes - there is no software issue, because the software is not crashing by itself, hm?
This issue killed whole companies who used 13th/14th gen CPUs for servers, because they were constantly crashing and nobody was able to figure out what the problem was. https://www.youtube.com/watch?v=QzHcrbT5D_Y&t=1060s
The CPU will only crash during very specific workloads. Normal gaming is not a known cause to trigger these instabilities. Shader compilation (which happens while loading a new map) on the other hand is very notorious for triggering these crashes.
Just google it by yourself. You don't have to believe in random forum posts, just wanted to save you some time. There is nothing much GGG can change on their end. "Unoptimizing" a game is no solution. Fix your hardware or wait for AMD/MS to release microcode updates.
Been watching these forums for longer than you apparently. I have tried every single fix and suggestion people have said. Some work for hours, some a couple days. I have tried various combinations of the fixes. I've loaded it up on my older PC, same issue. I've made sure everything is updated. Made sure my ram was stable. And made sure that windows defender wasn't constantly scanning the game (which does help with CPU utilization while playing, but doesn't fix the issue) I refuse to believe this is something GGG can't fix when other games don't have the issue. You say it's not normal for games. Why is it normal for PoE then? Why not other ARPG?
Why is this a problem in POE1 and 2 but not any other game I play? What makes Poe so different that this issue arises in it but not other games? Other games have shaders too.
If your solution is "everyone get a new CPU" ok how? By your logic the CPU are the problem. If the CPU works for literally everything else I do, just not POE, then it's not the CPU.
"Why is this a problem in POE1 and 2 but not any other game I play? What makes Poe so different that this issue arises in it but not other games? Other games have shaders too." - Yeah so I would guess its something going on with their own cooked engine. Like you, and most people in here, I dont have issues in any other game. Most other games I play are unreal or unity games. This is pure speculation fwiw
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Posted byReid91#2041on Dec 19, 2024, 4:35:18 AM
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Just tried a fresh install with a side of cleaning the shader cache, verifying the game is in fact labelled as "Path of Exile 2" in Nvidia's app (which is wasn't before), and completely uninstalling and reinstalling for it to be labeled as "Path of Exile 2" only for the game to continue crashing on loading screens lol.
Just another one of those fixes that works until it doesnt unfortunately
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Posted byyubom#7152on Dec 19, 2024, 4:59:47 AM
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IM NOW 85% SURE ITS A PROBLEM WITH THE NBIDIA DRIVER DETECTING POE 2 AS PATH OF EXILE.
IF NVIDIA ISNT DETECTING "PATH OF EXILE 2" YOURE GOING TO HAVE A FATAL SHADER COMPILER ERROR. TESTED WITH 2 PCS FIXED NOW.
I put some thought into this post and what I then did has totally solved the crash freeze issue that has plagued me since buying POE2... no other solution posted thus far has helped. 5 hours of play in 3 sessions + at least 20 portals across all parts of the game to test.
1. Uninstall POE2 and if you have it POE1 as well.
2. Important... delete both POE1 and 2 folders from your Documents/ My Games folder.
3. Do a search on your drive(s) for anything "Path of Exile", highlight all results and delete the files and folders then do the same search for "Grinding Gears" just in case there's any remnants that may be there. Then, empty your recycle bin!
4. Clean your shader cache... empty that sucker.
5. Rerun a scan in Nvidia App and make certain Path of exile is gone from your installed games.
6. Restart windows.
7. Do a fresh install of POE2 only (don't install POE1)
8. Start the game and redo your settings to taste. I left it on DX12 to really test it without Vulkan. Then exit the game and then restart it.
9. Ready to play... load in and hold your breath.
Once I was loading in I noticed the gears turning much smoother. When I started playing, I ran about while shaders compiled. The game was much smoother and ran well. I ported around maps and was overjoyed when they all loaded without freezing. Hard to explain but everything was running much better.
The big question... Is there a conflict between the 2 POE versions causing issues?
PS. Just did another 2 hour session and no crashes! CPU and GPU are also cooler.
That's what I did. Full uninstall of POE 2 (including all folders in AppData and the driver with DDU. Found the bug in safe mode (explorer restarts if I try to click on any archive, IDK why XD). Anyway, uninstall, installed WQHL clean full (unfortunatelly couldn't ipt out of nvidia app, but didn't even launch it since it gives ppl -10-15% preformance).
One another thing I did was limiting frames to 120. I see shader loading pretty often and every that moment and every time I tp I was realy anxious about it crashing again, but so far it went smooth. Will test more with OBS running in the back.
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Posted byAshySamurai#1105on Dec 19, 2024, 5:04:03 AM
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