Customer Support Update

Same here, got a reply in 2 days asking for more details, I give them more details and 2 months waiting since then...

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devildriver#9193 wrote:

Still no answer on transferring my MTX from a wrong account to the account which I actually play - No answer from December.

Are you guys serious ? How much long do we have to wait for a response on a ticket ffs ?

It seems over 70 days is perfectly fine for GGG

waiting for response since January 7, feels like too long to be honest

Waiting for an answer since the end of december. Still no answer.

It's really disappointing.

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PregnantSpadula#1970 wrote:

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dr_nerdrage#1095 wrote:

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Marker689#5045 wrote:

First my email was on Dec17. Still no answer ¯\_(ツ)_/¯

Dec 13th here.

Very keen on taking my money, not so keen on delivering afterwards. :/

Paid for early access, got early access and 300 coins.

Go to steam, bby an EA game, after 50-300 hours of playing it try to get your money back..

No chance? Thought so

Its cemented in the AGB you agreed with....

Its a contract you put your signature under.. Deal is made and no complain will make it undone.

Read the connditions before signing a contract.

FWIW, none of the stuff you listed applies to my case.

I was able to play because someone gave me their spare early access code. My own purchase is still MIA. 2 months and counting now.

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KeWLegion#0497 wrote:

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alika5tw#8480 wrote:

It seems I was lucky to get a reply in just three days, but after providing detailed information, there’s been no contact for an entire month.

The same thing happened to me. 2nd Email got a reponse after 1-2 days, after giving detailed infomation they went completly dark on me. It has been over a month with no response.

Too scared to email and ask, worried it’ll mean waiting months again. No idea how long it'll take or if they even got my message. All I can do is wait patiently. Playing PoE2 really teaches you patience. 😅

Please, just stop asking ppl to send emails if you can´t handle it. Please just assume that there is NO support whatsoever.

There are loggin problems, merging problems, refund problems that have to be adressed long before releasing patch 0.01, 0.0.2, 9.9999. As a company you have to get your priorities in order.

I believe 3 months waiting is a reasonable reason to be enraged.

Fantastic game, worst game support i´ve ever seen.

Cant believe it and no further Statement of ggg. That leaves a bad taste in the mouth

I'm at a month of no reply since being locked out from their data breach. Heard nothing, sent an email got a bot response. GGG have lost their way, and each passing day makes me less inclined to ever come back.

The streamers need to call this pathetic behavior out, because then something may be done. Currently they don't care about us because all people are talking about is poe2. Until this gets out nothing will be done.

This post is now 30 days old.

Nothing has been done or changed. 0 transparency.

My poe1 and 2 account are still locked (accessed from another location). As are many others here. 45 pages on this update alone with many other posts about the same thing..locked accounts or no unlock codes sent. Lots of them.

Emailing support is useless, The forums mods here cant do anything about anything.. literally.

How had is it for a GGG employee to click Our Name and look at the email attached to our account and reach out and fix our problems.. I know you cant do that at ggg, That would infer that you cared. We wouldn't want that now would we.


BE safe with YOUR money people.. Do not give this company it..
Do Not invest in a company with no support team or transparency.