Customer Support Update
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Okay, they replied to me 2nd time after the 17th of Dec, will update as they solve problem.
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I've been waiting over a month for a resolution. Got a reply two weeks after the ticket was sent in. Sent back the info. Now it's been a month of silence since that update.
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" I don’t know what 'golden standard' you’re talking about, because right now, their customer service is anything but great. People have been waiting weeks—some even months—for basic responses. The fact that they underestimated the workload so badly just shows how unprepared they were for this launch. Saying PoE has one of the best customer service experiences in gaming is just not true when so many players are being ignored for extended periods. |
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" Don't get your hopes up, that's likely an automated reply. Everyone seems to get it after 2 weeks, even though many have included the requested info in the initial ticket. |
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When will loot filters be working for ps5?
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Waiting for MTX from one account ( which was binded wrong by their system ) to be merged into the account I'm actually playing.
Ticket was raised on the 7th December, got a reply to give them some details - those were provided. Absolutely no answer since. I still have hope I get the MTX refunded OR transferred to the correct account. |
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Dont hold your breath.. They DO not give a shit about anything you or anyone posts here.
UNLOCK our Accounts.. Are all of u with GGG tags Useless and incapable of doing anything.? Is this forum useless just like ALL of the GGG employees? im going to go with you are ALL useless and should just quit and get a new job where u care to be there, because not 1 of ggg's employees gives a shit about anything. |
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" They are working. Some don't seem to work though and you need to re-enable them every time you re-open the game I believe | |
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good
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2 MONTHS AND NOT EVEN AN ANSWER
GG GGG |
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