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I got a reply from them asking me for more info which I instantly replied back with. That was 2 weeks ago and nothing back from them since this sucks supposed to be early access and yet I can't even log into the game had over 100+ hours gameplay before I had this issue.	Posted by WhatTheSmeg#0121 on Feb 4, 2025, 2:17:15 PM Quote this Post
Okay, they replied to me 2nd time after the 17th of Dec, will update as they solve problem.	Posted by Rarog#3645 on Feb 5, 2025, 8:45:05 AM Quote this Post
I've been waiting over a month for a resolution. Got a reply two weeks after the ticket was sent in. Sent back the info. Now it's been a month of silence since that update.	Posted by ultima_axe#7745 on Feb 5, 2025, 5:07:52 PM Quote this Post
" ClumsyParasite#3060 wrote: Thanks for the transparency. GGG / PoE has always had one of the best customer service experiences in gaming in recent memory. We appreciate the efforts to maintain that golden standard, even with the insane growth brought by the PoE 2 launch. I think it would be great for the team and the players to identify simple requests that can be automated in a self-service fashion like with Name Changes in PoE 1. Cheers and good luck with the expansion efforts in the customer service department! I don’t know what 'golden standard' you’re talking about, because right now, their customer service is anything but great. People have been waiting weeks—some even months—for basic responses. The fact that they underestimated the workload so badly just shows how unprepared they were for this launch. Saying PoE has one of the best customer service experiences in gaming is just not true when so many players are being ignored for extended periods.	Posted by Debianss#0207 on Feb 5, 2025, 5:44:22 PM Quote this Post
" WhatTheSmeg#0121 wrote: I got a reply from them asking me for more info which I instantly replied back with. That was 2 weeks ago and nothing back from them since this sucks supposed to be early access and yet I can't even log into the game had over 100+ hours gameplay before I had this issue. Don't get your hopes up, that's likely an automated reply. Everyone seems to get it after 2 weeks, even though many have included the requested info in the initial ticket.	Posted by dr_nerdrage#1095 on Feb 5, 2025, 8:39:59 PM Quote this Post
When will loot filters be working for ps5?	Posted by Scrub_Trash#6451 on Feb 6, 2025, 1:28:01 AM Quote this Post
Waiting for MTX from one account ( which was binded wrong by their system ) to be merged into the account I'm actually playing. Ticket was raised on the 7th December, got a reply to give them some details - those were provided. Absolutely no answer since. I still have hope I get the MTX refunded OR transferred to the correct account.	Posted by devildriver#9193 on Feb 6, 2025, 5:34:31 AM Quote this Post
Dont hold your breath.. They DO not give a shit about anything you or anyone posts here. UNLOCK our Accounts.. Are all of u with GGG tags Useless and incapable of doing anything.? Is this forum useless just like ALL of the GGG employees? im going to go with you are ALL useless and should just quit and get a new job where u care to be there, because not 1 of ggg's employees gives a shit about anything.	Posted by NoCryin#7743 on Feb 6, 2025, 6:39:51 AM Quote this Post
" Scrub_Trash#6451 wrote: When will loot filters be working for ps5? They are working. Some don't seem to work though and you need to re-enable them every time you re-open the game I believe	Posted by udca#6216 on Feb 6, 2025, 10:51:53 AM Quote this Post
good	Posted by mindthstudio#7205 on Feb 7, 2025, 6:24:17 AM Quote this Post