POE2 Shutdown of my PC: A fix

Specs:
i5-13600K
64GB DDR5-6000 36 timing
7900XTX
750W Platinum (SF750)

I’ve spent the better part of a week taking metrics and thinking on what my issue could be. I know that a hard shutdown tends to be CPU heat protection or PSU overdraw. I took heavy note of my power draw and temperatures leading up to shut downs. I spent time tweaking settings to find what was making crashes more likely. While measuring draw, even during a transient spike, my draw came nowhere close to tripping my PSU. I started looking at my CPU. To effectively eliminate any possibility of a heat issue, I ran my CPU with line limit mode 2: it won’t break 60° under any circumstance. I was still crashing.

At that point: I eliminated the two most likely culprits. I decided to try one more thing: could it be that my RAM is unstable at 6000? It felt unlikely, because it has never happened before in any other title: Cyberpunk, Last Epoch, Last of Us, you name it — it’s been fine. I benchmarked stability of the ram and found it to be stable at 6400: above spec. Despite that, I tuned it down to 5600 and have yet to experience a PC shutdown in POE2. Hopefully it holds.

I don’t know much about how POE works under the hood, and ram speed isn’t anything I’ve ever had to consider as a macOS/iOS developer. Folks more in the game development space may have some thoughts.
Last bumped on Dec 23, 2024, 12:55:10 PM
I have the exact same problem, but the weird part is that I was the only one in my group with this issue.
Please let me know if you find a setting that fixes this.
Honestly, this may be the cause but I've thought I had fixed this several times by trying random tings and ultimately I always end up crashing again.

I'm a software engineer by trade and have been PC gaming since the 90s, so to say that I'm experienced with troubleshooting game crashes is a bit of an understatement. At this point, I think this crash is squarely on PoE2 and is unlikely to be fully fixed by changing configurations. Having said that, I hope this was your issue so that you can continue playing the game without crashing.
Yup it is only on poe2 because I am playing other high end games with ultra settings and it's smooth :/
Hopefully they can have a look at this and fix it otherwise it's not fun at all having to restart your PC if you want to change a map lol.
Right and what's so frustrating about this crash is that it's a HARD crash, you have to actually power off your PC and then back on. You can't just alt tab, close out and restart the game. I've also had it happen at terrible times which have led to map resets etc.
I won't know if it's fully fixed until there's been much more sustained gameplay time – but so far it's stable. Granted, it's been maybe 30 minutes of total sustained playtime, but that's a huge improvement given that it would often crash within a few minutes. Intel IMCs tend to be a little... let's say "less good" than others, so it's certainly possible that the memory itself may be stable at higher clock speeds but that my CPU's IMC is not.

What I'm experiencing isn't a "my computer is frozen" crash – but a hard crash that triggers an immediate shutdown and reboot (safety/stability/etc) of the entire machine. That tends to relate back to a hardware issue of some sort: RAM stability, CPU overheat, PSU overdraw, etc.

To your point rykorg#7896, there may be an underlying issue with POE itself given that other deeply demanding games run without issue, but no game is equivalently demanding. Cyberpunk, for example, is very demanding on GPUs – especially at 4K / Ultra. But it's not especially demanding on CPUs at 4K Ultra because the CPU ultimately won't be processing so much at those frame rates (120 or below). Cities Skylines 2 is very demanding on CPUs, but not so much GPUs. And so on.
Last edited by hesham8#4339 on Dec 19, 2024, 11:25:35 AM
I see what you're saying, that makes sense. When I crash, it doesn't trigger a reboot but it's hard locked (cursor won't move etc). So it could be slightly different. I'm using an AMD Ryzen 5700x3d with RTX 4080 Super.

I do agree that this game is demanding, nothing else spins up my fans quite the same way. So it's definitely possible PoE2 is just exposing some underlying hardware instability that other games don't.
Confirming I haven't crashed at all since this change. I still don't think this is a "my hardware" issue though.
Like I said in the other thread I’m “happy” to see someone else experiencing the same issue (full shut down and restart) with what appears to be an other wise stable pc.

Now to your “fix”, if I haven’t done anything to my ram aside from installing it, would this change matters? How would I “tone it down”?
I have been experiencing similar problems.

While running a game at some point, my PC just shuts down, but it does not restart; just shuts down permanently

My specs:
i5 12400f
air cooler thermalright assassin spirit evo dark
rx 7600
32gb ram 3600mhz
psu 650w

I have checked all the temperatures, and everything appears to be fine.

Does anyone know what is happening?

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