I lost access to my POE2 early access

Just adding to this thread. Account locked with no explanation whatsoever, I bought it directly through Steam so no "funny keys" here.

I work full time and this is the only period throughout the whole year where I have free time to game and it has all been squandered due to this locking for a game I have paid money for.

I have been singing the games praises to anyone that will listen and have been forced to reverse that and warn people not to spend their money with this company who will arbitrarily lock your account and proceed to completely ignore you.

This has literally never happened with any other game or company in my over 2 decades of gaming.

Support really needs to get their shit together and quadruple their efforts to resolve these issues because it is simply unacceptable to treat your paying customers this way.

The game itself is great and I simply want to PLAY IT after PAYING FOR IT when I could have just waited for full release. I chose to support the early access and made plans to play during this free period.

All the effort of the actual dev team in making the game could really suffer the consequences of this nonsensical locking system and this kind of negative press can turn off a lot of potential new early access purchases if not dealt with swiftly.

It really is in their best interest to not kill peoples interest in the game by not handling this quickly.

Got my EA revoked too, bought it from ENEBA.
Now I just want to buy it using steam but I already have poe2 on my steam account so here is the question. Do I need to delete poe2 from my steam account before buying or is it unnecessary

Hi, same for me. I have played 7 hours, and now, it tells me that I don't have access to EA... I have sent an email to the support, but no answers...very frustrating!

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koinov#1613 wrote:

Got my EA revoked too, bought it from ENEBA.
Now I just want to buy it using steam but I already have poe2 on my steam account so here is the question. Do I need to delete poe2 from my steam account before buying or is it unnecessary

try it for science, nobody knows... :(

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Molochmolch#4214 wrote:

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koinov#1613 wrote:

Got my EA revoked too, bought it from ENEBA.
Now I just want to buy it using steam but I already have poe2 on my steam account so here is the question. Do I need to delete poe2 from my steam account before buying or is it unnecessary

try it for science, nobody knows... :(

Yeah I deleted it from my account before buying, then bought it from steam, couple minutes later got a message on poe website that now I got an EA access and everything seems to be working again

Same here. Why did I lose access? Any reason? No notification, no email... WTF?

Same for me, i lost EA...
this is really frustrating and should be a priority for support team

same here, lost EA after 10+ hours of playtime.

See this:

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Jacob_GGG wrote:

Hey there, Exiles.

Unfortunately, we aren't able to assist with this issue over the forums. If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime!

If you obtained your early access through purchasing one of the Early Access packs, please also include the transaction ID of the purchase. This can usually be found alongside your receipt of payment provided to you by the payment processor you used.

If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key.

In the latter case, rest assured that none of your characters, items, or progress will be lost if only the key was revoked and your account has not been compromised.

Also lost Access after a few hours of playtime. Gonna try to get a refund and then buy the Game on Steam because the Game itself really is that good, but this whole thing is basicly just roberry if u ask me and Support should get it together and answer in at least a few days.