Support Email Response Delays
" Was the mail like this? Hi there, Thank you for the message. We may be able to help with this. Can you please confirm for us your Path of Exile account name and the names of a few of your characters? Thank you again. Kind regards, Ramanpreet If it was then its a bot and not actually a real person. |
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still waiting :(
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Been waiting for over than a month now. :|
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Today's the 40th day without any reaction. :(
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41 Days
I also dont have info if im affected by the databreach and their notice seems really late isnt the legal requirement 72 hours? I honestly will start taking legal action sooner than later - i think i waited long enough already and the databreach and communication is the cherry on top ... |
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" W̶h̶a̶t̶ k̶i̶n̶d̶ o̶f̶ d̶a̶t̶a̶b̶r̶e̶a̶c̶h̶ a̶r̶e̶ y̶o̶u̶ t̶a̶l̶k̶i̶n̶g̶ a̶b̶o̶u̶t̶ a̶n̶d̶ h̶o̶w̶ d̶o̶ y̶o̶u̶ k̶n̶o̶w̶ t̶h̶a̶t̶ y̶o̶u̶r̶ a̶c̶c̶o̶u̶n̶t̶ i̶s̶ p̶a̶r̶t̶ o̶f̶ i̶t̶?̶ Well i found a article about this databreach "The breach was revealed last week after the workers noticed unauthorized access to their administrator tool. Immediately transactions took place in the form of closing down the compromised account and reinforcing password change measures on all other administrator accounts. Still, the damage has caused at least a minimum of 66 accounts to be affected by these hackers, changing passwords and stealing valuable merchandise from the in-game stores." https://www.indiatodaygaming.com/news/story/path-of-exile-2-reveals-data-breach-of-confidential-data-6801 Good luck on getting contact with their support to even get information about your compromised account details and how to change stuff through their support. Also what kind of legal action are you N0ctus_#6387 talking about. Just curious Last edited by steffe#6995 on Jan 16, 2025, 7:20:53 AM
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" Probably consumer rights groups and Data Protection Supervisory Authority. And in case my legal insurance. But to be honest i would prefer to solve this normally obviously. But after now over 40 days it doesnt seem like anything will happen by just waiting. The last time i had to do this i won but the personal time invested was in no relation to the damages - the lawyer costs which i didnt have to pay also surpassed the ammount it was about... Last edited by _N0ctus_#6387 on Jan 16, 2025, 7:39:25 AM
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It’s interesting that the post was created a month and a half ago, and GGG assures us that hiring is underway. However, the technical support position is still active right now. Is hiring actually happening? Is anything being done at all to improve the technical support situation?
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" I think they just don’t care about all the players. To them, we’re nobodies. Otherwise, I can’t explain why the forum is flooded with identical messages about support not responding. It seems GGG doesn’t want to do anything about it and doesn’t want to solve our problems either. |
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I've sent an email like a month ago, got a reply asking for more information of my account about 10 days ago already, still no answer at all
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