Support Email Response Delays

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Rodjon#7503 wrote:

There you go, finally they respond to my request:

I'm afraid we're not able to grant your request in this case, as we're only able to consider a refund or exchange when requested within 48 hours of the purchase being made, and the contents of the pack remain completely untouched (including points and access to Path of Exile 2's Early Access).

I was within the 48 hours they claim and I have not touched the account since I do net have a platform to play on. The only thing I’ve done was to link my PS5 account to the path of exile acc on their website.

So more excuses from them. That’s so sad dudes.

Edit: bought the game on December 4. and my refund request was on December 5.

Mail to:

On Thu, Dec 5, 2024 at 11:07 PM NZDT, wrote:
Hi there guys,

I bought the ea supporter pack for poe2 and was assuming it is for the PlayStation 5. Now I'm reading on the forum I have to buy the ea pack via the ps network. Did I make a mistake? If so, please refund me. I'm going to support you anyways through the ps network.

Thanks and have a good day.

PS: I didn't redeem any codes and did not even received it yet. Also the game isn't in early access yet.

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There you go, finally they respond to my request:

I'm afraid we're not able to grant your request in this case, as we're only able to consider a refund or exchange when requested within 48 hours of the purchase being made, and the contents of the pack remain completely untouched (including points and access to Path of Exile 2's Early Access).

I was within the 48 hours they claim and I have not touched the account since I do net have a platform to play on. The only thing I’ve done was to link my PS5 account to the path of exile acc on their website.

So more excuses from them. That’s so sad dudes.

Edit: bought the game on December 4. and my refund request was on December 5.

Mail to:

On Thu, Dec 5, 2024 at 11:07 PM NZDT, wrote:
Hi there guys,

I bought the ea supporter pack for poe2 and was assuming it is for the PlayStation 5. Now I'm reading on the forum I have to buy the ea pack via the ps network. Did I make a mistake? If so, please refund me. I'm going to support you anyways through the ps network.

Thanks and have a good day.

PS: I didn't redeem any codes and did not even received it yet. Also the game isn't in early access yet.


Sounds like chargeback time, they can't use the excuse of support delays to deny refunds

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PersianChief#6686 wrote:

Many days later and still no response. On dec 17 2024 Someone named Ramon started answering my emails and even told me they might be able to help me, but they stopped replying afterwards. I just want my coins that I paid for them !