Refund Request for POE2 Early Access - Unable to Reach Support

Hey,

I recently purchased early access to Path of Exile 2, but unfortunately, the game hasn’t been what I expected, and I’m not enjoying it as much as I had hoped. I applied for a refund just a few hours after the purchase, adhering to tha refund policy I read on some user's post regarding refunds being issued within 48 hours as long as no points have been used.

However, I’ve encountered an issue when trying to contact support. After submitting my request via email, I received the following automated response after a day of waiting:

"The user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered. Please resend your message at a later time. If the user is able to receive mail at that time, your message will be delivered."

With the support inbox seemingly full, I’m unsure how to proceed. Could someone from the Grind Gear team please assist with this? I’d appreciate any help in resolving this matter promptly.

Date of purchase - 12/08/2024

Regards

Same bullshit for me. I purchased on their site, then didn't get a steam code. Bought on Steam, worked fine. I asked for a refund, they didn't give one, then haven't responded.

Give them a little time, small indy studio you know /s

They could count your key access as "something spent". The same way they do with points.

If you've spent points you cant get your money back. I refunded a pack a few years ago. I was told they had to check if I had spent points. I hadnt spent any points and got a refund.

So dont be mad if they refuse your refund.

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mrrick1781#5234 wrote:

They could count your key access as "something spent". The same way they do with points.

If you've spent points you cant get your money back. I refunded a pack a few years ago. I was told they had to check if I had spent points. I hadnt spent any points and got a refund.

So dont be mad if they refuse your refund.

I'm honestly shocked at how many people pay for early access, then demand their money back when the game is unfinished or not to their standards.

I mean, as far as an EA title goes, this thing is PACKED with stuff. They could have released $30 EA for the 3 acts and nothing more and people would have been excited...

I just don't get it.

Yeah, I had this problem but too, even tho i wasnt trying to refund the game, i bougth a pack in the wrong currency and that killed my wallet, been waiting for a response from the support for 5 days now

Too many people are refunding，because the 0.1.0d Hotfix 1

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Hyperion_1#6114 wrote:

Too many people are refunding，because the 0.1.0d Hotfix 1

How do I get refund? I’m having multiple crashes. It’s totally unplayable. GGG not addressing this issue is insane.

if you were trying to make them more money, they'd reply instantly

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GrendelatNW#3430 wrote:

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ExsiliumUltra#5541 wrote:

Give them a little time, small indy studio you know /s

<...> you're not intelligent enough to understand how things work. <...>

Uf, the irony.