It takes a very long time to review requests for problems related to account security.
"the pain is that we all paid them, and they are not able to set up an auto-response that supports receiving our requests. in light of the recent problems with their email server (letters did not arrive) it becomes really sad. I really hope that fresh blood in the rows of the support department will speed up the process... https://www.twitch.tv/jaar_tv https://trovo.live/s/JaaR_TV Last edited by kiffersau#7681 on Dec 12, 2024, 2:35:28 AM
|
|
|
Because they are swamped and there is no indication of the mail ever being received more people are re-sending emails making the issue worse.
However you have to email daily because you have no idea if any of them are actually getting through. It could be that an email gets 'lost' with all the bounce messages. email is not a guaranteed delivery. If only there is a way to let a sender know you have received a support email and it is in a queue? |
|
"I would also like to get an answer to this question. https://www.twitch.tv/jaar_tv
https://trovo.live/s/JaaR_TV |
|
|
Guys, this is not funny anymore! I postponed 1 stream for a week, scheduled it for 12/15.24 and I will not be able to keep this date. The public won't understand. Let's speed up somehow.
https://www.twitch.tv/jaar_tv
https://trovo.live/s/JaaR_TV |
|
|
Bump
https://www.twitch.tv/jaar_tv
https://trovo.live/s/JaaR_TV |
|
|
How are you, GGG? I sent you a request by e-mail on 12/08/24. There is still no answer. Please be so kind as to clarify when I can expect a message from your employee? I need to plan my work based on your answer. Thank you in advance.
https://www.twitch.tv/jaar_tv
https://trovo.live/s/JaaR_TV |
|
|
Me since launch. how many days? i lost count....prolly 8?
|
|
|
same here, thought my account got compromised, but i just forgot that i changed my email years ago.
They locked my account within 2 hours but my requests to unlock the account is open for over a week. very disappointed |
|
" exactly my issue. Closed my account within 1-2 hours but are not able to reply for 10 days now. This is just unacceptable. Never been so dissapointed in a customer support unfortunately. |
|
|
Let me tell you, later you get their email you will receive:
"Hi there, Thank you for the message. Can you please confirm for us if this is still an issue? If so, can you please confirm for us your Path of Exile account name and the names of a few of your characters? Thank you again" Then, after you reply, radio silence again. lmao |
|
