It takes a very long time to review requests for problems related to account security.

Hello. How long can I wait for a response from support? Yesterday I asked for help with a critical problem (to the official support email). My account may be compromised within a day, but there is still no response from support.

Yep same issue. Locking account was almost instant but unlocking takes a ridiculous time... Really dont want to send mails forth and back to check things so i write everything possible down in one mail with attachment but since last tuesday 0 response.... missed EA and can only watch friends play without me. Extremly disappointed.

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Thondorin#8562 wrote:

Yep same issue. Locking account was almost instant but unlocking takes a ridiculous time... Really dont want to send mails forth and back to check things so i write everything possible down in one mail with attachment but since last tuesday 0 response.... missed EA and can only watch friends play without me. Extremly disappointed.

1 week? 🤦‍♂️

"

1 week? 🤦‍♂️

yes.... still no answer. Would not bet my money that i can play this weekend

I wouldn't bet your money that you play this month. They take months to respond at the best of times. Let alone during this game release.

They need to hire more support, or change their processes so that we don't have to contact support through a broken email queue system.

I would love to know that they understand that their support system is untenable and in need of evaluation, but all I ever get are canned responses, so who knows if there is anyone thinking about these problems at GGG.

"

Tai_GGG wrote:

If you have sent us an email, one of the team will be able to respond to your request as soon as we can. Please note we are currently dealing with a large number of requests, so we apologise in any potential delay in getting back to you.

OK, today I received a message that my e-mail could not be delivered. GM, what should I do? Maybe it's time to connect the GM directly? Account losses will be increasing by the hour.

Bump.

Day 2, there is no solution. Will I be able to request a refund for early access? In fact, I cannot participate in early access.

Delivery incomplete
There was a temporary problem delivering your message to support@grindinggear.com. Gmail will retry for 22 more hours. You'll be notified if the delivery fails permanently. It's email broken again? Need I send new one email?