It takes a very long time to review requests for problems related to account security.
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Bump
https://www.twitch.tv/jaar_tv
https://trovo.live/s/JaaR_TV |
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how do I know if my message has reached the support?
https://www.twitch.tv/jaar_tv
https://trovo.live/s/JaaR_TV |
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More than 48 hours of waiting after my request. No response, no solution. Can anyone from the GGG team tell me if my email was received or not? Thx.
https://www.twitch.tv/jaar_tv
https://trovo.live/s/JaaR_TV |
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Hey there,
If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime! We've made a post about this recently: https://www.pathofexile.com/forum/view-thread/3616595 We apologise for the delays | |
"Thank you, I will wait. I hope for a quick solution. Thank you all for your hard work. https://www.twitch.tv/jaar_tv
https://trovo.live/s/JaaR_TV |
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I read in several messages that they were helped in 3 hours. Again I’m starting to doubt that my email was received.
https://www.twitch.tv/jaar_tv
https://trovo.live/s/JaaR_TV |
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Gota love how these templated responses about "if you have contacted GGG you have to wait" completely ignore the question whether our email actually reaches GGG.
I'm waiting for a week now with 3 emails been auto-replied by gmail of them not reaching the GGG mail servers. |
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"I have 2 emails with this content so far... https://www.twitch.tv/jaar_tv
https://trovo.live/s/JaaR_TV |
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It's been a full 3 days since the email was sent. GGG confirm receipt and announce the deadline for revision plz. Thank you in advance.
https://www.twitch.tv/jaar_tv
https://trovo.live/s/JaaR_TV |
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It worries me to read this. I am waiting for a response since last Tuesday. Really annoyed by the fact i am not able to play... but hey at least i payed them.
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