[POE2] Game crash when changing zones

When i enter a new zone or portal back to town not only the game crashes, but my PC completely freezes, only restart helps. It happens randomly, not every time.

When the crash occurs the CPU usage spikes heavily and Windows seem to enter into a process deadlock. The mouse moves for some time, then it stops, system does not respond to anything. I can hear some popping sound in the backgroudn, i suppose it's a sound thread locked.

Update1: After logging back i've got the crash/freeze again on initial world load, next time i was able to start the game and run the /bug command immediately: Bug Report ID: #2504119664

Update2: I've found a workaround to some degree. By changing CPU affinity in task manager for POE2 process, unchecking core 0 and 1, basically limiting the used cores for the game i was getting less crash and if i get one i can at least close the game in the Task Manager, no more hard reset.

Open task manager> right click poe2> go to details> set affinity> untick 2 cores and apply.

Update3 After several hours of testing i've got only 1 crash after today's patch, but still happening.

Update4 Seems i had luck with the crashes not occuring, but they are still happening. Pretty random though.

Update5 The freezes and hard locks ARE STILL HAPPENING after several patches. The CPU affinity workaround in my Update2 only solve the hard lock issue for me and makes it possible to force close the game. This issue is still frequent. I get a crash almost everytime i start the game at fresh boot, and 10/8 times when entering completely new zones.

I am current having this same problem but only seems to be effecting one of my characters.

Same problem here since the patch. The connection crashes when changing the zone. I'm not playing on the Pc but on the Playstation 5. Before the patch, the error didn't occur once this morning, after about 4 hours of play.

Have had this problem since launch. Same thing. Please help.

Yes here the same problem on the PS5. Even with the latest patch.

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Naga94#0682 wrote:

Open task manager> right click poe2> go to details> set affinity> untick 2 cores and apply.

Thanks for the suggestion, unfortch did not work for me. About 1 in 10 zone changes hard locks my computer still.

having the same issue pls fix

Same issue for me. Game is unplayable like this.

I crash between zones using a controller, but when I start using wasd/mouse. I stopped crashing.

I have been having this same issue on and off since early access started. I get it maybe 1 in 20 zone changes or something.

However, this morning, I went to play and I can't even get in the game... I've tried 10 times so far. 9 times it hard locked up just loading into town, and the one time I got to town, it locked up moving out of town.

If any staff or anyone can tell me some useful logs to submit I'd be happy to do so.

Windows 11 (24H2)
AMD 7800x3D
nVidia 4080
32 GB RAM
All drivers fully up to date

NB. The CPU affinity thing from OP works to stop the whole PC locking up, but it has no effect on the crashes occurring.

EDIT TO ADD: As there are a few comments about it happening more with controller I just wanted to add to my post that I don't use controller, I have used both mouse and WASD options with no controller plugged in and I get the crashes with both.