POE 2 Complete PC Freeze while loading screen

Imagine going to Target to exchange a brand new TV that doesn't work out of the box and they say "sorry, sir, but you're just a disgruntled customer and you're not entitled to anything. Now please be constructive. Go home and learn how to repair a television or go do something else."

Extremely valid point. Taken and acknowledged.

I think buying a TV vs accessing FREE BETA ACCESS TO A GAME NOT FULLY DEVELOPED. is different.

But I do appreciate your counter point, its a different view.

"

Greystreett#3841 wrote:

Imagine going to Target to exchange a brand new TV that doesn't work out of the box and they say "sorry, sir, but you're just a disgruntled customer and you're not entitled to anything. Now please be constructive. Go home and learn how to repair a television or go do something else."

Extremely valid point. Taken and acknowledged.

I think buying a TV vs accessing FREE BETA ACCESS TO A GAME NOT FULLY DEVELOPED. is different.

But I do appreciate your counter point, its a different view.

It's not a beta. It's "early access". I already posted the Steam definition of "early access" which states plainly "Early Access is a full purchase of a playable game."

The game is not playable, therefore either Steam is at fault because it does not meet their definition of "early access", or GGG is at fault for misleading consumers into thinking a beta product is actually an EA product.

"

steinamo#6835 wrote:

"

Rotnam#5366 wrote:

"

Greystreett#3841 wrote:

Sir, you are a paying customer to a product that didn't fulfill your expectations, you do not have the right to anything you have asked for.

This is one of the worst sentence I have ever seen. Hey let me buy a car, if the car doesn't work, you have no right to anything.

I'm starting to feel this thread has some peoples/bots pay to deflect topics (It's hard to believe so many peoples would defend a billion dollar company so strongly) or create confusion on a real simple reality. GGG sold a EA game that is not playable and they avoid any communication about it to avoid any kind of refunds. They can't find a fix so they trying to avoid anything related to a refund.

It 100% does. Beyond the bizarre GGG defenders, there are constant posts of people just wandering in and going "hey, I fixed it, I rolled back to 23H2" as though there aren't 450 pages of documentation saying that this or any other "fix" does not work. Like, it would not take more than 30 seconds of reading on ANY page in this thread to see that literally everything has been suggested and none of it has permanently, universally worked.

They often appear whenever someone demands answers. They hate me probably because instead of containing myself into this thread with the silence they have demanded, I am asking people to have their voice heard in a place it matters most to GGG: The marketplace.

It happens on the Atlas Bricking Thread that apparently bricks the entire account as well.

It happened on Trade Problems thread too.

It happened on the Texture Generation bug thread.

It happened one of the initial crash threads which afterwards got locked by support because of the "conduct violations".

On Steam it happened on the ban the cheaters threads. When people demanded account buyers to be banned as per ToS.

In all of these cases We-as paying customers- had and have the right to know:

1) What went wrong?

2) What is GGG doing to fix it?

3) What possible causes have GGG eliminated as the source of the problem?

4) What triggers has GGG discovered that starts the resource hog loop other than "zone change"? (This one is really important because it allows players to create workarounds)

5) What is GGG's estimated time of fix?

6) How did this sort of bug managed to avoid detection in Path of Exile 2's testing period?

7) What GGG will be doing to compensate players that have been affected by this issue?

8) Whether refunds would be made available for those that are no longer interested in playing the game?

As long as they are not doing this our only other option is to increase the pressure and warn others by giving a negative review for Path of Exile 2 on Steam in a detailed and informative manner.

"

Xypha#3760 wrote:

"

byakuran1195#3031 wrote:

"

Xypha#3760 wrote:

they literally have acknowledged, sometimes its just really dam hard to figure out what is crashing a program, specially when the type of crash is a full system freeze as no log is made and nothing gets sent to them via the bugcrash automated shit...

god ppl are dam unreasonable. you really think they are not working on it, a problem affecting this many ppl? insanity

They acknowledged it in a small post buried in the middle of a 400+ page thread. At this point, it feels more like a mockery than an honest attempt at showing that they're taking this seriously.

I don't doubt that they have someone working on it, but the very least they could do is mention it in an official news update, a livestream, or something similar. It's been a month since people paid for their product, yet they still can't run it without putting their hardware at risk and if that person doesn't visit this forum they might as well think that GGG took their money and ran cause they sure ain't talking about a fix.

They aren't an indie studio that can't spare one person to come up with a proper acknowledgment to reassure those affected by this, no need to treat them like one.

as someone who has been desperately working on something going wrong but the business is small. i could have wasted time formulating an email saying im working on it to appease, or i could have been jsut working on it and got it done sooner.
writing an official notice to the details takes time, ggg are small, do you want the pat on the back that its going to be ok that might take a few days to formulate and explain (it cant be just we working on it clearly thats not enough) because it has to be written very carefully and thoughtfully to not just shit you off or,
would you prefer they focus and not worry about your feels, you know they are working on it, and jsut get it done? it was acknowledged, what possible words more could they say beyond we are working on it would make you feel that they are working on it?

As I said, don't treat them like an indie company, your situation and theirs is absolutely nothing alike, if it was, Tencent would have fired most of their staff already cause that kind of enviroment doesn't fit the size of their company. The dude that's coding ain't the same dude that talks to the public and there's no way that the coder ain't documenting what he's doing or at the very least doing daily reports to his higher ups about it.

I don't work in the gaming industry, but I'm also a developer (although in a big company, it's probably still a smaller than GGG, considering that our products don't sell internationally) and there's no way that I'd be able to leave a bug like that live for that long without documenting everything that I'm doing and possible causes all the while both my higher ups and customer support are breathing down my neck for daily reports.

So that stuff about writing the problem down is already happening, the only thing is that for whatever reason (probably to save profits as whoever has the power to decide to do it or not thinks it's an isolated enough issue that talking about it will be worse for both future sales and their liability than just letting it play out until it solves itself), they decide to act like this is just a small bug like a typo on an item's description or something.

Now to answer what they should do about it? Well, back when it was a new bug, just talking about it here would be fine, maybe they could mention some of the more known work arounds on a news update.

But it's been a month already, and at worst this bug may cause physical damage to your pc, even if it's isolated, it's still a really big deal. At this point there should be some fixed page on their main site talking about the bug, known workarounds, how to get a refund and what compensations will be handed out to those affected, plus a big warning on their steam page so that people know the risks they are taking when buying it.

"

TheDude_182#5971 wrote:

I've been disabling the multithread thing before teleporting, it is annoying but it worked, BUT whenever I die it is at least a 90% chance to to freeze my pc and when it does i need to do a hard reset or shutdown and today after I had to do a hard reset the worst case scenario happened, my gpu is basically crippled if not dead, after the reset my screen is flickering I'm seeing all sorts of artefacts and lines on screen, I did another normal reset and it is still the same, i uninstalled drivers using ddu and it is still the same, i removed the gpu from my pc and let everything sit for approx 20min reinstalled it and it is still the same ... then I enabled the onboard gpu on my 7800x3d and removed the rtx3090, and there it is problem gone, no flickering no artifacts everything was fine but obviously I can't really game on that iGPU, I reinstalled the 3090 one more time and artefacts and crap flickering was again there .. so I'm basically royally f'ed, gpu is out of warranty and I don't really have the budget for a new gpu at the time, I don't even know if it can be fixed, I also don't expect ggg to do anything about it ... May the gods of hard resets be on your side!

Just an update on my post, I came home this afternoon after work and my gpu is completely dead, no signal output on any of the display ports or hdmi port, I took the gpu over to a friend and installed it in his pc and it does not post any signal, completely f'ing f'ed ... I'm now on the integrated gpu and can't do anything .. it is frustrating that the community has to figure out hoops and loops we need to go through to be able to play and essentially test the game, don't get me wrong I know it's an early access and we all know what we signed up for when we purchased it but I'm sure everyone expects a bare minimum of functionality of the game without putting their hardware at risk... anyway I'm very frustrated now with a dead gpu and I don't think I can do anything about it. Good luck to you all!

"

Zeplock#6315 wrote:

I’ve experienced this issue as well, but I’ve found that manually disabling "Engine Multithreading" before the loading screen and re-enabling it afterward prevents any freezes or crashes.

I’m not a technical expert, but wouldn’t it make sense for GGG to implement an automatic toggle for "Engine Multithreading" during loading screens? This could serve as a temporary solution and let us enjoy the game until the issue is resolved.

Any thoughts?

I have been following this thread, since launch, because I also have these pc freezes.

I have tried to look for patterns for when it is happending.

First I though it was because my pc wasn't hot enough, but after the recent freezes, I don't think thats the case, or atleast not for every case.

I get these pc freezes, in loading screens, when using an ability sometimes, sometimes when a lot of stuff happends in a very short amount of times, and it can happend both early in the session, and many hours in the sessions.

I can sometimes play for 5+ hours, before I get a pc freeze, where some other times, i get 3 pc freezes in a short amount of time between eachother.

I do have a high end computer ( 4070 ti graphic card, and other high end hardware).

I have tried to fully wipe my computer with fresh factory reset, and I have tried so many different things, and It doesn't seem to work.

What I have discovered is, that people from other games, has these issues, where I doesn't have those issues.

So its really weird, but its 100% window's fault, I think.



The reason why I wanted to send this post, is because, its important for the developers to know, that this issue, isn't only in Path of exile 2, but also Path of Exile 1.

I haven't played Path of Exile 2, since 1-2 weeks into the early access launch, because I started getting all these issues after the windows 11 24h2 update, and sadly couldn't go back to the earlier windows update version.


It was happending much more in Path of exile 2, than 1, but I have started to get more and more of these pc freezes in Path of Exile 1 aswell. I get serveral a day, but just today have it happended 4 times or something.

Its a bit sad, because im really just trying to grind out the challenges, before the season ends, but having all these pc freezes, makes me really demotivated and frustrated, and worried for my computer...

I hope there is a fix soon, because I love this game.

I managed to stop PC crashes by installing Program Lasso and disable CPU core 0 and 1 permanently for POE2.

Now I get loading screen freezes but I can crtl+alt+delete so I don't need to force restart anymore.

My FPS also improved, so I recommend you try this.

"

desbundatotal#0559 wrote:

I managed to stop PC crashes by installing Program Lasso and disable CPU core 0 and 1 permanently for POE2.

Now I get loading screen freezes but I can crtl+alt+delete so I don't need to force restart anymore.

My FPS also improved, so I recommend you try this.

Thanks to Cursor dude and the other guy I finally managed to play the game all these days without the single pc freeze. Your method by disabling cpu 0 and 1 is unreliable, lasso, uncrasher, hdr disable, windows rollback are useless. Stop offering this old crap that everyone already knows.

I have not seen this suggestion in my hours of trying to find a solution.

In Windows go to your Display settings > Graphic Settings and expand the "Advanced Graphic Settings" and disable hardware-accelerated GPU scheduling.

Similar examples where this was the fix:
https://www.reddit.com/r/windowsinsiders/comments/1e68atz/anyone_experiencing_games_crashing_on_launch_in/

https://forums.fatsharkgames.com/t/windows-11-24h2/98325/3