Hard crashing PC locks up

Last patch didnt fix it.
PC is always choppy in Loading Screens, 2nd Screen YT / TWitch is lagging and sometimes the pc entirely freezes up.

Issue still ongoing, last patch 0.1 did not fix it.

For 9800X3D cpu what made a difference for me with multiple hard freezes was turning off X3D turbo mode in bios.

Same here.

I had the same issue in PoE1 as well, started for me in settlers league.
Stopped playing because of that and did not find any working fix (fiddled around with CPU affinity etc.).
On PoE1 the hard lock would also happen in huge packs of mobs, in PoE2 I only noticed it during loading screens as far as I can remember.

Symptoms:
CPU goes wild, background music keeps playing, moving mouse is laggy, no keyboard input possible, cannot enter task manager etc., no bluescreen.
After a while mouse completely stalls too.
One can leave the PC in this state for ages, it will not change to bluescreen by itself.
Need to restart pc by holding power button for 3+ secs.

Specs:
- Windows 11 24H2 (build: 26100.2454)
- AMD Ryzen 7 5800X3D
- RTX 3070

I finally managed to deal with PC freezes on load screen but my solution won't be for everyone because I rolled back to Windows 10.

However, even after that I was still getting a game crash on loading to and from towns but after playing with settings in NVIDIA Control Panel this also stopped and I was able to enjoy the game for the whole evening yestarday with no issues.

Settings I changed:

1) Vulcan/OPpen GL present method -> prefer layered on DXGI Swapchain
2) Low latency mode -> ultra
3) Power management mode -> prefer maximum performance
4) Triple buffering -> ON

Hello, here to add to the list : pc crashing completely when taking portals.
specs :

OS Name Microsoft Windows 11 Famille
Version 10.0.26100 Build 26100
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name CYRILAMD
System Manufacturer Micro-Star International Co., Ltd.
System Model MS-7E51
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor AMD Ryzen 7 9800X3D 8-Core Processor, 4700 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends International, LLC. 1.A17, 11/15/2024
SMBIOS Version 3.7
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Micro-Star International Co., Ltd.
BaseBoard Product MAG X870 TOMAHAWK WIFI (MS-7E51)
BaseBoard Version 1.0
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume7
Locale France
Hardware Abstraction Layer Version = "10.0.26100.1"
User Name CyrilAMD\cyril
Time Zone Romance Standard Time
Installed Physical Memory (RAM) 32.0 Go
Total Physical Memory 31.1 Go
Available Physical Memory 21.7 Go
Total Virtual Memory 33.1 Go
Available Virtual Memory 23.7 Go
Page File Space 2.00 Go
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Running
Virtualization-based security Required Security Properties Base Virtualization Support
Virtualization-based security Available Security Properties Base Virtualization Support, Secure Boot, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control
Virtualization-based security Services Configured Hypervisor enforced Code Integrity
Virtualization-based security Services Running Hypervisor enforced Code Integrity
App Control for Business policy Enforced
App Control for Business user mode policy Audit
Automatic Device Encryption Support Elevation Required to View
A hypervisor has been detected. Features required for Hyper-V will not be displayed.

DirectX version: 12.0
GPU processor: NVIDIA GeForce RTX 3080 Ti
Driver version: 566.36
Video BIOS version: 94.02.71.40.14

Sadly, issue still ongoing (Ryzen + Windows 24H2, which is what the common denominator seems to be for this specific lockup).

I have used Process Lasso to set the CPU Affinity for PoE to not use every CPU core (I have it set to use 14/16), but this has not solved the freezing issue, it's only made it so I can actually ctrl+alt+delete the process when it freezes instead of having to hard reset my . This morning I just tried 4 times to get into the game, 3 times it froze loading into the first area after selecting my character, and one time it froze at the loading screen before I even reached character select.

I have had complete lockups happen twice, to black screen with a completely unresponsive PC.
The first time it happened, it took a few reboots of windows for it to load the GPU drivers again. I then played the entire day successfully.

The second time the crash happened, I have not even been able to boot the PC to the BIOS. A white light stays on on the motherboard (that does not normally stay on), and it looks completely bricked.

Both times, it happened when I started the game just after my computer woke up from sleep.

Windows 10
Radeon 7900 XTX
Ryzen 7800X3D

[edit]
Recovered the PC again after keeping it unplugged for about 15 minutes. It booted into windows with the GPU driver unloaded, and had to re-enable the GPU in the device manager.
However, the PC crashed again immediately when starting up the client. This time even before logging into the game.

For me, completely disabling Vsync in the game fixes it for 95% of the times.

It can still crash but it's a LOT less frequent now at least.

7700x , 32 gb ram , Windows 11 24h2.

"

tuc44#0852 wrote:

I finally managed to deal with PC freezes on load screen but my solution won't be for everyone because I rolled back to Windows 10.

However, even after that I was still getting a game crash on loading to and from towns but after playing with settings in NVIDIA Control Panel this also stopped and I was able to enjoy the game for the whole evening yestarday with no issues.

Settings I changed:

1) Vulcan/OPpen GL present method -> prefer layered on DXGI Swapchain
2) Low latency mode -> ultra
3) Power management mode -> prefer maximum performance
4) Triple buffering -> ON

You should not need to do this. And besides, your GPU is now running full time at 3d clocks. increasing its idle power draw (even on the desktop!) to 40-50 watts , while doing nothing. this is highly undisirable.

Try setting the power management to auto , and disabling vsync in the game. this should fix it, at least 95% of the time. at least it's better than your fix.