My friend got banned for no reason!? What are the options?

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lagwin1980 wrote:

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zyrotheisz wrote:

That is what u are saying, based on what u believe... In any automated system, there will be false positives, and in such cases they should apologise for the incovenience.

So here is the thing, to get caught on an automated system that is had years to mature you need to be doing something dodgy, the fact that 99.99% of players manage to play and NOT get banned indicates that false positives are very rare.

The OP may have been border line and is now being used as a test.

At no point should an apology be issued in this case, it's not a "ohh you were totally innocent sorry about that", it's more of a "look, we know you are cheating, but we are willing to forgive it since it was minor or something we want to monitor, just don't do it again"

The problem with saying sorry, especially for those that are hard of understanding is that YOU take it as GGG are at fault, and by extension they are at fault for everything a player dose.

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lagwin1980 wrote:

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DiabloImmoral wrote:

With PoE 1 being a skeleton crew I wouldn't risk handing out expensive items to friends either. The odds of a human spending more than 5 seconds looking at logs is low.

That's a dumb take.

PoE has a skeleton DEVELOPMENT crew, support is the same...it didn't go anywhere, they have not laid people off, they are not getting moved to PoE2 (because there is no need for player support yet)

the only thing that will have changed is detection methods and support being more sure that what people are getting flagged for and banned for is actually correct.

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Glardomos wrote:

My friend got banned for no apparent reason. Reason for ban in his account is "Third Party Software", BUT the only third party software he used is APT (awakened poe trade) which is allowed and POB (path of building). As I know third party software can be RMT, BUT again he was never involved in such activities. He wrote to support email and ban appeal email and got same automatic answer. About his ban appeal, he asked the reason and got answer that he violated section 7 of Terms of Use which is a lot of things. He played around 500 hours and even bought some support packs so at least he want to know the exact reason to prevent his next account from ban, of course if it's even possible. I know that support can not share information about other account so I'm asking the community, maybe you or your friends were in similar situations. What are the remaining options left or there is no hope what so ever?

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Malditojuego wrote:

i have the same problem in my main account and nobody answer the appeal to the ban .

im new on the game and i spent money on packs and tabs . bad support :)

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xPiranha wrote:

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Malditojuego wrote:

i have the same problem in my main account and nobody answer the appeal to the ban .

im new on the game and i spent money on packs and tabs . bad support :)

hoho buying packs and tabs doesn't exclude you from the rules.

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Malditojuego wrote:

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xPiranha wrote:

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Malditojuego wrote:

i have the same problem in my main account and nobody answer the appeal to the ban .

im new on the game and i spent money on packs and tabs . bad support :)

hoho buying packs and tabs doesn't exclude you from the rules.

i dont think so its me :)