Code of Conduct Changes - Do better at least for optics

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DarthSki44 wrote:

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Boem wrote:

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I was going to say something similar, but was debating whether it was too inflammatory, and didnt want to risk the rest of my post, just to poke the bear with a dose of reality.

It s like an artist getting mad at being criticize.

I didn't know the moderators on these boards were not payed to moderate auction house and labyrinth threads, you better let them know good man because they might be under a different impression.

On another note, i'm going to have to see that print-out of my work history from you.
People might get the wrong idea and think your making a blanket assumption to discredit a reasonable position about moderators in general.

Peace,

-Boem-

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鬼殺し wrote:

...Spot the people who've never worked in customer service.

And frankly, the moderators of a fucking computer game's community are never paid enough to deal with intensive, high-tension, high aggression, controversial discussions. That isn't their job and it should never have been. And now, thankfully, it won't be anymore.

I'm outs. Enjoy your venting. You do know that's all it is, right?

What a fucking absurd take.

They can moderate however the they want. They can allow or not allow whatever they want. Any stress or inability to voluntarily confront conflict or violations as part of their job is self-generated.

The idea that an employee taking a service or support job, cannot deal with a wide variety of people, and then puts the blame or accountability on the customer is ridiculous.

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And what in the actual fuck does money have to do with it? Give support team members a high salary and suddenly the code of conduct isnt required to be as stringent? Really?

Good luck GGG with the sugar & rainbows forum and game chat. I'm sure the low stress Utopia is right around the corner.

How anyone can even function in life without even the most basic forms of conflict resolution and the ability to confront adversity is mind-boggling.

Protip: There will always be trolls and shitposters. People will sometimes be mean. The solution isnt to fuck over everyone else by creating outrageously vague and unobtainable conduct requirements. Fucking "inflammatory" ...lol

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鬼殺し wrote:

...Spot the people who've never worked in customer service.

And frankly, the moderators of a fucking computer game's community are never paid enough to deal with intensive, high-tension, high aggression, controversial discussions. That isn't their job and it should never have been. And now, thankfully, it won't be anymore.

I'm outs. Enjoy your venting. You do know that's all it is, right?

Fun fact: Back in the day, Apple tech support allowed us to pretty much just hang up the phone on people who were irate and abusive. We didn't have to coddle enraged people or stroke their egos in any way. Tell them to call back when they're calm and willing to cooperate, log whatever garbage they said during the call, and done. No questions asked, no repercussions.

Another fun fact: I hung up on a pissed off Nicolas Cage not once but 4 times in the span of an hour. He was pissed off that a tech couldn't be sent to him that same day to repair his printer (his first call came in at around 3:30pm lol). Out of the 64 other people he could have gotten that day, he kept calling back in and getting me. On the 5th call, he finally listened to reason.

And: Network admins were mostly imbeciles who couldn't troubleshoot their way out of a wet paper sack. They were way too busy fixating on how qualified they were to fix any problem themselves and listing off those qualifications. Yet they couldn't fix the problem, called in for support, and then refused to listen to anything. Those calls pretty much always went nowhere fast.

However: NASA techs were really chill in just about every way.

And: K-12 teachers were the best. They knew they didn't know anything, so they would do everything they were told to do. Unfortunately, they often had to walk all the way to the other end of the school and then back to the phone in the offices. Those could be some absurdly long calls.

Anyway, the amount of shit you can get hurled at you, personally, every single day doing live support makes a lot of what goes down on forums and reddit and game chats pretty laughable.

But yeah, I can definitely get that aspect of what the mods go through.

The assumption that forum moderation works like customer service jobs (I've done both, and retail, too) is ridiculous on its face. The level of interaction on a forum is much more limited. The give and take isn't nearly as dynamic, as the forum member is under the potential threat of being banned, and so isn't likely to put up too much of a fight. Meanwhile, customer service reps are dealing with people who pay for (and presumably want) a service, and the interaction is a function of (hopefully) resolving the customer's issue to their satisfaction, within whatever limitations are placed upon the rep's options. ='[.]'=

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Altnaharra wrote:

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DarthSki44 wrote:

the customer is ridiculous.

;)

Cute

I was only active after the Blizzard debacle and my boycott of Diablo 3 which followed. I got into POE and enjoyed it immensely, but got a bit bored after 200-300 hours, and discovered OT around the time of trying to cure myself from alt-holism.

At first I was impressed by how clever people sounded, how articulate they were, in a mere OT of a video game forum ;) Not to say that vidya gamers cannot sound articulate, it's just that in most places they don't from experience (See Steam forums for instance).

After some debating, I realised some people really really cared about OT and how people perceive them on here. This coupled with the amount of time posters were spending defending their positions, meant unfortunately that there were casualties to GGG's laissez-faire code of conduct and rules and allowance of political discussions - and I don't just mean the moderators.

I welcome these changes, and I hope that some of the most active posters can rehabilitate themselves in other venues/places and not fall into the same pitfalls as they did here.

This code of conduct is now more inline with others (including solely private american companies with no Chinese interests, like STeam) and I don't see anything wrong with that. References to tanks and squares seem a tad over-the-top, I don't agree at all.

The internet gives us plenty of echo chambers to discuss politics, and even some level playing field chambers for those in the know, where both sides are represented fairly equally.

All the best, see you out there and good(better) mental health for all!

So YouTube announced a major censorship purge today. I don't think that's coincidence. Whatever is twisting YouTube's arm is strong enough to twist GGG/Tencent as well.

From the YouTube announcement:

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Today we're… specifically prohibiting videos alleging that a group is superior in order to justify discrimination.

So if you're a particular kind of racist — the kind who advocates for institutional racism to ensure equality of outcome in racial averages — that's fine. YouTube will censor you if you're one kind of racist, but if you're the politically correct kind of racist, you get a pass.

All my yikes.

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ScrotieMcB wrote:

So YouTube announced a major censorship purge today. I don't think that's coincidence. Whatever is twisting YouTube's arm is strong enough to twist GGG/Tencent as well.

From the YouTube announcement:

"

Today we're… specifically prohibiting videos alleging that a group is superior in order to justify discrimination.

So if you're a particular kind of racist — the kind who advocates for institutional racism to ensure equality of outcome in racial averages — that's fine. YouTube will censor you if you're one kind of racist, but if you're the politically correct kind of racist, you get a pass.

All my yikes.

This isnt the end, just beginning. Its alarming. but there is only one outcome possible.

For anyone that's ever dealt with an opossum in a room / garage you know what happens when the animal is backed into a corner, and has nowhere else to go.

The once passive, retreating, scared animal turns into a vicious, nasty, fucker once it finally recognizes the only way forward is through you.

Sooner or later the one getting pushed says fuck this. Who knows who will win, but there will be a fight at some point, no doubt. History tells you all the stories you need to know.

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Boem wrote:

Thank god we are still able to discus cultural dogma's, social structural developments of thought that contributed to the development of humans to who we are in this day and age and spirituality.

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The good way to get to know members of your community is to routinely bite your tongue when asked a pertinent question about a topic you care for.

How are my optics, did i succeed?

Peace,

-Boem-

Simply brilliant.

Peace,

-Boem-

edit :

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DarthSki44 wrote:

I was going to say something similar, but was debating whether it was too inflammatory, and didnt want to risk the rest of my post, just to poke the bear with a dose of reality.

I guess you got your answer.