Customer Support Update

Thank you, but when map stash tab? The 2nd most important tab in POE!

Please answer my question, or i have to send the 545,000 Mails again:

Could you please let me know when version 3.26 will be released? I would greatly appreciate your response. Thank you very much.

Best regards,
A concerned customer

I hope you change policy some day.
You can get more people with less money.
Half/Full time job on support in different time zones witch helps too to make it 24/7 support work.
I known because i would like to do that..

Everything is fine, keep up the good work.

"

Dawbra#5008 wrote:

I hope you change policy some day.
You can get more people with less money.
Half/Full time job on support in different time zones witch helps too to make it 24/7 support work.
I known because i would like to do that..

something about law, not policy.

3.26 when?

hi; i was farming last night and this morninng.. i gave a break for breakfast. now it says your account locked? why is that ?_ what can i do ?

[removed by Support] is mail adress.. thank you


i recieved mail days ago about Path of Exile Account Unlock Code but there is no place that i can write it.

So what is this non post?
Sorry guys we been busy lulw. And we are still busy lulw. Don't send emailo lulw.

I work in customer technical support in a small software company. I know exactly how it is when you get flooded with tickets.

It's hell on earth. Especially when the developers have gone on vacation, and there's blocker level bugs in the software.

The wording is interesting to say the least:

In literal 8 sentences or paragraphs. The support "team" is also mentioned 8 times. I can only share what impression that gives on a professional level:

It looks like management is trying to detract from their own responsibilities. The "best effort" doesn't shed a good light on the support team either. Basically throwing them under the bus. It sort of implies that they are at fault. i.e. "They tried, was the best (effort) they could do... but were simply not good enough for the task at hand".

Typical corpo HR phrasing. And not in a good sense at all.

Not a single mention of the management and their obviously lackluster and archaically enforced, impractical processes. With proper processes, automation and practical/mutual work culture even those excessive volumes would be way less of an issue than they currently are: Even without expanding the support team. (Which is obviously required nevertheless)

Let me ask you one question: Who has the practical means and absolute responsibility to improve, adapt or change things for more efficiency. Or to address obvious issues and inefficiencies? Is it your support team employee overworked and working hard at the front. Or maybe still, management with actual executive means to communicate, evaluate and implement.

This is better than nothing. But seems to fall in line with the other impressions left for players and customers.