Customer Support Update

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PleaseHelpLmao#2340 wrote:

5.5 months of a locked account now. Over 1k € spent lifetime. These guys will never get another cent

It’s absolutely disgraceful. Abysmal customer service.

WHAT IS THE PLAN GGG?

Been a month know, still no reply in the e-mail from support. Account still locked, 12 yrs of played time and good amount of money on supporter packs.

6 months im waiting to get unlocked after hacked by admin panel. 6 MONTHS. Do you even read mails?

I ordered a supported Pack on December 3rd that still didn't arrive. My last, still unanswered e-mail to support was sent on 27th of March. Does anyone know how to handle a chargeback? I'm done at this point. $177 for in-game content, merch and SHIPPING for stuff that never arrived.

I have exactly the same problem. Last support mail was from the 15th March. With it I got an outdated tracking link which would have been quite useful last year when the package should have arrived on December 2024. Instead I was able to see that my package already returned to you guys.. :)

elemar#6937 . I've been waiting for an answer for the second month.