Customer Support Update

Hi GGG,

It's been a month since I last emailed support and still no updates.

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vpalmer#6391 wrote:

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plopinnou#5712 wrote:

6 weeks without answer.

they just posted newest sorry video a day ago, aren't you entertained ?

The spectacle is a bit too repetitive:

Wait, wait, wait, apologies, wait, wait, etc.

I don't dare to complain here because the admin will ban my account and ban me. I haven't played the game for more than 20 days now, and now I can only humbly wait, hoping that they can solve the problem of not receiving the verification code in my email before the start of the next season.

56 days without any reaction from support...

I have been waiting a month for a shipping update they asked me my address for the physical items from the liberator of wraeclast supporter pack. so i send a reply gave my details and ... nothing anymore. this was a month ago i was hoping by now I would have gotten an update regarding shipping the items to me

63 days now waiting for you to figure out how to unlink a steam account and 30 days since a reply from you. I'm glad I've decided I'm not going to waste my money on getting EA PoE2 since your company is worthless liars or thieves.

id like to take this opportunity to apologize for the trash game named poe 2 and its crafting system, map system and lack of end game. should have waited another year for launch

"If you’re still waiting for a response, we urge you not to send another email as it will move you to the back of the queue"

With all due respect to your company and all of your staff, this is a system that is beyond stupid.

I can understand that none of this is done with outright malice or ill intent towards the customers, but everything appears to be very mismanaged and your support process is beyond lacking.

In all my life, all the different support roles I've been in, all the support systems I've interacted with both as a customer and a support provider, this is the first time I've heard of a system where your request gets pushed back in the queue if you send another e-mail.

Whether you're using a ticketing system or just a shared mailbox, this makes 0 sense.

The principle of first in first out should always apply, both an e-mail and a ticket should retain their queue position, because it has a timestamp, as simple as that.

Please take this opportunity to remove this stupid system, learn from all of these experiences and do better.

It's been more than a month and a half and I haven't even received an automated reply that the e-mail was received.

i play on computer through steam and cant get any idea as to when this freezing my pc up at loads is gonna get fixed. it was ok for awhile with me going in and setting the affinity but now its crash crash crash

Would this be borderline for fraud? Some shady stuff seems to be happening.