Customer Support Update

POE 1
WHEN???????????????????????????????????????????????????????

2 x post ;(

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Raymonator#0063 wrote:

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1stVN#2894 wrote:

I just want play normal, game alway freeze when loading.

Upgrade your PC. Poe2 runs really smooth for me, even better than Poe1. If you're on console then make better choices next time and switch to PC

THIS IS A BUG FOR THOUSAND PLAYERS WITH MORE THAN 600 HUNDRED POSTS.

Stop say things like that ignorant

Does anyone know? Can I get a refund for coins on PlayStation that I didn't receive?

I really makes me sad that GGG just let their players suffer that got hacked, no reply for 7 days and counting since the first email after they locked my account.

Curious if this customer service 'lag' also impacts the arrival time of physical items for those of us who purchased Early Access products???

Haven't received any confirmation/shipping details and we are heading into February 2025...

I haven't raised a ticket either. Perhaps I should..?

3.26 when?

Now that we're a bit in from the launch of PoE2's early access, how much time is typically passing between sending a customer support request in and receiving a response? A few days? A week? Two weeks? Just hoping to get an idea of how long the wait might be.

ROOLBACK ?

Got a reply back almost a week ago after sending in my first email a few days beforehand, mind you it was most likely a copy and paste but hey, it's something, right!?