Customer Support Update

wheres POE1 and our map stash in POE2

I work in IT, they had a much larger launch than expected, so getting a bigger support team up and trained to meet the challenge is expected and it'll take a few weeks to catch up for sure.

It's nice to see open and honest communications when there are shortcomings in customer service and the company takes responsibility and continues to work to resolve the issue.

When will you have enough support people to ban Musk for account sharing?

man I wish I had that Australian citizenship I once coveted

Keep up the good work. Looking forward to the Celestial Necrolord skins being made available for POE2.

I'm very impressed with the state of the game, especially given it is on a free to play model. As someone who works in customer service myself, I understand the challenges that GGG faces and I highly recommend investing a bit more in this department. It can truely make a difference in income if GGG can keep a reputation up.

Other than that, shut up and take my money GGG

hello

any thoughts when new hero class will be in game?

As I've said before, I feel bad for the folks in the trenches here. Customer service is a thankless job at the best of times, and twisted gears like an influx of problems all at once combined with a holiday and a staff too small for the customer base is going to make it all the worse (doubly so working through 'stale' complains and trying to pick up the pieces makes it twice as hard).

Try not to let the toxicity of the forums get you down, and make sure to take a breather when you can.

I have started reaching out to the media about this situation.

Thanks for transparency.

But still no access anymore to my early access account since 1 month now.
It will begun your first priority above all. We are thousands in the case. We bought the early access and we can’t play after tens or hundreds hours.

I’m so disappointed about your post who don’t even speak about this problem.
You act like if all good for everyone.
I’m not speaking about a « lil bug » or a « drop % rate ».

We are speaking about complete early access after paying for !!!

React !