Customer Support Update

3.26 and 6 portal maps in poe2 when?

new poe1 league when?

my account is locked for a month. still waiting support to answer me

kinda nice to hear but im losing confidence my email with support hasn't just been forgotten about

i emailed support on Dec 6th about linking my current poe account with my current steam account.
they replied on dec 15th asking me a couple questions. i replied dec 16th and haven't heard back since

thats over a month of silence after providing all the information supports requested for. yikes

This is a good start, but there are more egregious things that need addressing.
No word on the duping, no word on the sever manipulation, no word on the elon drama(which is only important in that there is blatant disregard for TOS), still no write up on the data breach.
I appreciate this, you guys still do some much more then most companies, but that is why people like me hold you to a high standard.

I don't belive anyone pogging and praising here. These are either ggg twink accounts or ppl who never faced ggg's famous ctrl+c ctrl+v support.

POE 1 WHEN? :@

This is LITERALLY all the community was looking for. Accountability.

Well done GGG. My faith has been restored.

Just give us some POE1 news for gods sake... it's been too long, you told us poe2 wouldnt interfere with poe1 this is a joke

"

If you’re still waiting for a response, we urge you not to send another email as it will move you to the back of the queue.

"You are... #1 in Queue."

"Hi, I need some quick help here's my username with the four numbers too."

"Hello this is [Fake Name], what is your username with the four numbers so we can help you?"

"Uh, I told you... but it's username with the four numbers..."

"You are... #545,000 in Queue."

---

Yeah, thanks for that.


Also, you talk about how you took your 545,000 support issues down to 75,000 and that's honestly a corporate lie; you're counting a lot of people who closed YOU; not you solving their support issue... along with probably counting support requests that have had at least one copy-pasted reply...

"Eh, you see if we just don't respond for months, the system will auto close or the user will eventually become frustrated with us and tell us to kick rocks!"

"Oh no, but what if they keep the ticket open?!"

"That's the genius behind it! Anytime we respond to them, and they reply, we just send them to dead last in queue and then we'll just ask for information they already provided when we get to their ticket in a few months again."