Announcements - Support Email Response Delays - Forum

" DoublEntendre#7891 wrote: Just to manage expectations. I have been waiting 3 weeks to receive an update. I sent an email regarding my issue on November 25. I received a reply on November 26 from GGG. I wrote a responsible immediately the same day providing them with the transaction ID. I have yet to hear back from them since November 26, which is almost 3 weeks. I absolutely understand and appreciate how busy it must be, however, I do feel that someone who dropped $580 for a Supporter of Wraeclast package should have a little priority when the support needed is regarding the supporter package. That's a lot of money and an unacceptably long time to wait for a small issue that I have, that can be resolved literally in 5-10 minutes. Preach	Posted by Death2k44#1922 on Dec 14, 2024, 4:20:05 PM Quote this Post
Deleted by myself because rant Last edited by Acayx3#6967 on Dec 14, 2024, 7:20:02 PM	Posted by Acayx3#6967 on Dec 14, 2024, 4:43:35 PM Quote this Post
anyone get any resolution yet or timelines? still would like to enjoy the game. I'm part of the magically locked account club, waiting for a reply for a few days now. tried for a refund on steam since I can't access what I paid for but it was denied because too much playtime. ssfbtw	Posted by syni#8202 on Dec 14, 2024, 9:31:18 PM Quote this Post
" syni#8202 wrote: anyone get any resolution yet or timelines? still would like to enjoy the game. I'm part of the magically locked account club, waiting for a reply for a few days now. tried for a refund on steam since I can't access what I paid for but it was denied because too much playtime. Hoping someone who actually got their ticket resolved posts in this thread. Would at least give us some hope	Posted by Death2k44#1922 on Dec 15, 2024, 7:51:31 AM Quote this Post
" Death2k44#1922 wrote: " syni#8202 wrote: anyone get any resolution yet or timelines? still would like to enjoy the game. I'm part of the magically locked account club, waiting for a reply for a few days now. tried for a refund on steam since I can't access what I paid for but it was denied because too much playtime. Hoping someone who actually got their ticket resolved posts in this thread. Would at least give us some hope I've been checking back in here constantly for that too. A vague idea of a timeframe would be really nice	Posted by CanHazName#2483 on Dec 15, 2024, 7:56:11 AM Quote this Post
Honestly I'd settle for an automated email that confirmed they even got my email.	Posted by Garyeas87#1226 on Dec 15, 2024, 8:00:04 AM Quote this Post
4 days wait here so far but seeing people are waiting almost a month (hard to believe) it demoralizes me , I haven't logged in and wont be most likely until I get a response.	Posted by brandondimopoulos#7007 on Dec 15, 2024, 11:05:37 AM Quote this Post
" Garyeas87#1226 wrote: Honestly I'd settle for an automated email that confirmed they even got my email. Even Blizzard got their ticket-system intact, where you can check state of your thicket and who been taking care of it with infos of changed status like backlog. Some demons can only be cast out through prayer and fasting.	Posted by Ojczyzna#1897 on Dec 15, 2024, 11:46:31 AM Quote this Post
yeah im talking with epic games support and refunding the points i bought this is ridiculous.trying to buy a 240$ pack and this is the quality of support i get lol Last edited by KuraiHakurei#6627 on Dec 15, 2024, 11:50:12 AM	Posted by KuraiHakurei#6627 on Dec 15, 2024, 11:49:12 AM Quote this Post
Well I accidentally bought a supporter pack on their website instead on the ps store. Now I’m waiting for days to be refunded. The support is doing a poor job and ggg was not prepared for this. Dudes sorry to say but you are my disappointment of the year support wise. You can’t treat your players like this. I reconsider spending money on your products in the future.	Posted by Rodjon#7503 on Dec 15, 2024, 12:04:13 PM Quote this Post