So disappointed of suport of GGG

"

xx_PsYcHol_xx#7415 wrote:

Hello,
I have been a player of POE2 since the very beginning and have already spent over 2000 hours in the game. I’ve dedicated a huge amount of time to it.
Two days ago, my account was hacked and I was robbed of everything. All my items worth several mirrors are gone — I have nothing left. I lost around 30 mirrors in total. All 15 of my characters have been completely stripped.
I would like to point out what I received from GGG:
A big “f...off.” Nothing more.
I hope others will also realize that they don’t care about us — only about making money.

"

Skutz123#5377 wrote:

Sucks. Good lesson for the kids though not to invest too much of your time, life, identity, actual money, etc., into something virtual that you truly don't own and have little power or control over.

You can be mad at GGG all you want, but you can't expect them not to act 100% in their own self-interest. They don't have the staff, time, or resources to deal with all the people that would scam them, or even the ones that have legit grievances or lose items etc. due to bugs or bad connections. It's more cost effective for them to just quickly say, sorry can't help, also we said we can't help in page 138 of the ToS you signed.

"

xx_PsYcHol_xx#7415 wrote:

This is not the first time!!

"

Pattoman#0455 wrote:

"

xx_PsYcHol_xx#7415 wrote:

This is not the first time!!

You have been hacked twice? Perhaps it's more important to check your security setup, and not just for Poe2 either.

"

yosheee89#3525 wrote:

Sounds pretty bad man, you should have changed your email and set a new STRONG password after the first time.

"

xx_PsYcHol_xx#7415 wrote:

"

Skutz123#5377 wrote:

Sucks. Good lesson for the kids though not to invest too much of your time, life, identity, actual money, etc., into something virtual that you truly don't own and have little power or control over.

You can be mad at GGG all you want, but you can't expect them not to act 100% in their own self-interest. They don't have the staff, time, or resources to deal with all the people that would scam them, or even the ones that have legit grievances or lose items etc. due to bugs or bad connections. It's more cost effective for them to just quickly say, sorry can't help, also we said we can't help in page 138 of the ToS you signed.

Even if everything is lost and I’m extremely disappointed, why does this still keep happening?
This is not the first time!!

No compensation at all — nothing.
I believe you should have much stronger security for logging into the game.

I’m not going to play anymore. I’m completely let down.
The fact that someone could just access my account and take everything as if it were their own is unbelievable.

There was literally no notification that someone was trying to log in!