RTX 5090 Black screen and fan goes to max.

Hello ; I'm italian so , i'm sorry for spelling mistakes, I have been playing this games for a long time , and never had any problemswith my old pc wich had a
CPU i7 9700k
GPU gtx 1080ti
Unfortunately this pc died some months ago.

I switched to a new pc with :
CPU i9 14900K
GPU RTX 5090 TUF OC


Basically when i play , after some minutes of heavy play ( maps , it doesn't happen in hideout mostly ), after the latest patches my screen goes black and fans go to max speed ; i can't do anything about it and the only thing i can do is press the reset button to restart the pc.

This ONLY HAPPENS IN POE1 and POE2 ; i tried playing a lot of games like GoW Ragnarock , Indiana Jones , RDR2 and many others ; and it doesn't happen in those.

My gpu drivers are up to date (june 18) and motherboard bios are up top date too.... same for windows 10 updates.

Is it a poe problem???
Please investigate.
Last edited by Xavier_Frost#0532 on Jun 21, 2025, 12:23:51 PM
Last bumped on Jun 25, 2025, 9:13:54 PM
Yup, same issues here.
Ryzen 9 9950X3D and RTX 5090, getting this error in system log:
"
The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video3
CMDre 00000002 0000fffc ffffffff 0000000f 00ffffff

The message resource is present but the message was not found in the message table


seems like nvidia drivers are crashing, only happens on Windows 11/10 on PoE 1 and 2.

When PoE 2 was released, this thing happened all the time and they said they "fixed" this. Maybe this bug is also present in PoE 1 and this fix hasn't been backported?
Yea... I don't know what to do anymore ; i can't play the game like this ...

They need to investigate this issue soon for series 50xx cards, i love this game but it's too unstable lately... i want to play and do end game stuff but the game itself doesn't let me Q_Q

Please I hope someone from GGG reads this post and helps us.
Last edited by Xavier_Frost#0532 on Jun 21, 2025, 6:24:16 PM
my nvdia are old (from 2015), 920M and i was playing 3.25 just fine, in 3.26 everything are crashing me...

sometimes i can do big packs

other times its frozen screen with 4 mobs near me and nothing more.
\/

Sorry for my poor english!!

/\
I've tried about everything you can find in this thread: https://forums.tomshardware.com/threads/hang-freeze-crash-event-id-14-nvlddmkm-amd-nvidia.3594431/page-11

doesn't seem to work for me. I've also tried reducing graphics to as low as possible, which seemed to help slightly? but it crashed after 2 maps anyways.

This is unplayable, so it seems I'll have to quit until they fix this problem. I'm not expecting GGG to answer this thread anyway. So good luck to the people who have this problem too.
same happening to me, can't play the game at all on a i9 10850K + RTX 4070, league start was fine, after last patch i can't play
"
Ichiroku#3871 wrote:
I've tried about everything you can find in this thread: https://forums.tomshardware.com/threads/hang-freeze-crash-event-id-14-nvlddmkm-amd-nvidia.3594431/page-11

doesn't seem to work for me. I've also tried reducing graphics to as low as possible, which seemed to help slightly? but it crashed after 2 maps anyways.

This is unplayable, so it seems I'll have to quit until they fix this problem. I'm not expecting GGG to answer this thread anyway. So good luck to the people who have this problem too.


I tried EVERYTHING ; even reduced voltage of my ram and card because i thought it was an hardware problem .... but then i tried every other game and my pc works fine with EVERYTHING.

GGG needs to fix the game... It's horrbile that i waited a whole year for a league just to be unable to play when the new league dropped!!!

PLEASE GGG HELP US
yet they haven't responded to any of our posts for more thank a week, now it feels like we have been left behind and they don't care xDD
"
Hello ; I'm italian so , i'm sorry for spelling mistakes, I have been playing this games for a long time , and never had any problemswith my old pc wich had a
CPU i7 9700k
GPU gtx 1080ti
Unfortunately this pc died some months ago.

I switched to a new pc with :
CPU i9 14900K
GPU RTX 5090 TUF OC


Basically when i play , after some minutes of heavy play ( maps , it doesn't happen in hideout mostly ), after the latest patches my screen goes black and fans go to max speed ; i can't do anything about it and the only thing i can do is press the reset button to restart the pc.

This ONLY HAPPENS IN POE1 and POE2 ; i tried playing a lot of games like GoW Ragnarock , Indiana Jones , RDR2 and many others ; and it doesn't happen in those.

My gpu drivers are up to date (june 18) and motherboard bios are up top date too.... same for windows 10 updates.

Is it a poe problem???
Please investigate.


I have a workaround! Disable core 0 in task manager when the game launches. If you're using the 50 series card select your cpu for physx in the nvidia control panel. 40 series and bellow select gpu for physx.

If still freezing With AMD cpu's select blanced power plan and cap your cpu usage to 99%.

If all else fails try using my current driver, 566.36. Then try the steps above again. I had my computerr freeze on me about 30+ times during Poe 2 beta and it persisted into Poe 1, the steps above fixes it for now.
"
5teele#0157 wrote:
"
Hello ; I'm italian so , i'm sorry for spelling mistakes, I have been playing this games for a long time , and never had any problemswith my old pc wich had a
CPU i7 9700k
GPU gtx 1080ti
Unfortunately this pc died some months ago.

I switched to a new pc with :
CPU i9 14900K
GPU RTX 5090 TUF OC


Basically when i play , after some minutes of heavy play ( maps , it doesn't happen in hideout mostly ), after the latest patches my screen goes black and fans go to max speed ; i can't do anything about it and the only thing i can do is press the reset button to restart the pc.

This ONLY HAPPENS IN POE1 and POE2 ; i tried playing a lot of games like GoW Ragnarock , Indiana Jones , RDR2 and many others ; and it doesn't happen in those.

My gpu drivers are up to date (june 18) and motherboard bios are up top date too.... same for windows 10 updates.

Is it a poe problem???
Please investigate.


I have a workaround! Disable core 0 in task manager when the game launches. If you're using the 50 series card select your cpu for physx in the nvidia control panel. 40 series and bellow select gpu for physx.

If still freezing With AMD cpu's select blanced power plan and cap your cpu usage to 99%.

If all else fails try using my current driver, 566.36. Then try the steps above again. I had my computerr freeze on me about 30+ times during Poe 2 beta and it persisted into Poe 1, the steps above fixes it for now.


Honestly a workaround is not something a company like GGG should rely on....
AND people shouldn't use workarounds because if they don't know what they are doing they could damage something ... all that because of a game bug.

Also PoE doesn't use PhysX right?

Also my game doesn't freeze ; my whole screen (not only game screen) goes black and fans go to maximum power , but you can still hear audio, then after a couple of seconds audio distorsion kicks in and the only way to use the pc again is to reboot via button.
Last edited by Xavier_Frost#0532 on Jun 22, 2025, 4:11:49 PM

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