Account stolen & no feedback from support mail for three months+ since 01/12, need help help help

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s3o0otien#1420 wrote:

GGG support is absolutely the worst of the worst ! I have never ever seen something this bad. Blizzard works better than these guys.

Like if you have multiple people waiting for months on end. That's not a too many tickets problem. That's a "do you even have a suppor team" problem

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SpongiePeanut#2761 wrote:

I'm in the same boat. I wanted to play the new content.

I originally wanted to link my steam to a new PoE account with a more appropriate username, support unlinked my steam allowing me to link it to the new account but now whenever I load the game up, it tells me I need to purchase again, despite already owning tier 2 supporter pack. It's also been since December since I got a response to resolve the issue and I also haven't been able to play since.

4+ months for a response is unacceptable, Getting a generic "Oh email us and we'll reply eventually is inacceptable, especially when you're supported the development of the game with real money. Call me entitled, whatever. I don't think it's the case though. It seems that there isn't much happening behind the scenes either to try to rectify their lack of staff to accommodate the support ticket needs. At this rate, they will never truly be caught up and the queue will only seemingly get longer for a response.