General Discussion - How hard is it to refund purchases citing the company lied? - Forum

" alhazred70#2994 wrote: " 92ranger#4205 wrote: I emailed support and politely asked them to refund the game (after ~30 hours played in POE2 I knew I hated it). At first they said they would, and I provided them with my account info & steam purchase info. Then almost a month later they refused to refund me. I suspect they are being flooded with refund requests due to POE2 sucking & their lies about POE1. I get that you personally don't like it, but why does is seem like most of the haters don't understand subjectivity? POE1 at month 2 of most leagues has something like a quarter of the playerbase of POE2 in month 2. You would think the flooding for refunds wouldn't show up as 4-5 times more playerbase. Unless of course its subjective and tons of people don't actually agree that it sucks. This guy is wrong, but the post overall has nothing to do with how good or bad the game is. Last edited by Auranos#1916 on Feb 1, 2025, 1:56:27 AM	Posted by Auranos#1916 on Feb 1, 2025, 1:54:56 AM Quote this Post
" Auranos#1916 wrote: GGG has blatantly lied about what we were supporting with our early access purchases and I think it's only fitting to refund purchases made for PoE 2. Has anyone refunded yet? How easy was it? They didn't though, you misunderstood what was being said...big difference. In terms of a refund, you are buying packs, you got the items, they work, no grounds for a refund. " 92ranger#4205 wrote: I emailed support and politely asked them to refund the game (after ~30 hours played in POE2 I knew I hated it). At first they said they would, and I provided them with my account info & steam purchase info. Then almost a month later they refused to refund me. I suspect they are being flooded with refund requests due to POE2 sucking & their lies about POE1. If you had been playing the stand alone client they likely would have BUT you played (paid?) through steam which has a different refund policy Ancestral Bond. It's a thing that does stuff. -Vipermagi He who controls the pants controls the galaxy. - Rick & Morty S3E1 Last edited by lagwin1980#2224 on Feb 1, 2025, 4:50:10 AM	Posted by lagwin1980#2224 on Feb 1, 2025, 4:46:35 AM Quote this Post
Dude, the early access key has gold for MTX worth the 30 bucks. if you have already spent it then you got what you paid for... If you don't know if you will like a game then don't buy the early access wait for the full free release and don't waste the developers time raging over your own mistake. Also even Steam will only refund if you have less than 2 played hours. Not 30 hours. [Removed by Support]	Posted by HailanTheGod#4034 on Feb 1, 2025, 7:48:55 AM Quote this Post
Its near impossible to sue & win game companies due to fake advertisement. ALl they claim is everything is subjected to change, and put it in the TOA which no one read.	Posted by KiadawP#5072 on Feb 1, 2025, 8:08:17 AM Quote this Post