Fix your support system, hire more staff. This isn't acceptable.
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I appreciate that you have many emails but I have never experienced anything like this. 20+ days to answer emails, are you serious? Being busy is not an excuse. Is there only one guy answering these emails?
I have paid for early access but cannot access it. I initiated contact over 10 days before early access. You've taken a lot of peoples money who now can't access the product they paid for. Jonathan Rogers needs to take this more seriously and focus more attention on it. This has to be breaking some kind of law. Last bumped on Dec 18, 2024, 7:12:15 AM
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Hi there,
We do apologise for the delay in response to your email. Thank you as well for your feedback regarding this. I have passed it to the relevant team members for their consideration. If you have already emailed us at support@grindinggear.com we will do our best to respond as soon as possible. For more information regarding our Support Team's response times, you can check our Announcement Post regarding this topic. Need help with anything? Please contact us at support@grindinggear.com for assistance.
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"This just sounds like textbook passive aggression |
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" Please look into my Thread, this is hilarious paying over 100 of Dollars to not play the game!! UNLOCK MY ACCOUINT ASAP |
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" I love GGG and PoE but I do agree. Even compared to some other companies' support systems this is unheard of. The dead silence or lack of being able to track incidents is just disheartening |
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The staff replies here have to be bots. They just repeat the same unhelpful response to everyone.
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"Shame they couldn't deploy these bots to actually go through the god damn emails. |
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bump so everyone sees this shameless support
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My point issue hasn't been resolved yet, and I'm about to miss out on the warehouse page discount this time. It's really frustrating.
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This is absolutely in violation of consumer trust laws. However, there are certain provisions that are given before legal action is taken. Given the number of complaints and people unable to access what was paid for, and of course the most recent public push to punish companies legally for anti-consumer practices, someone is likely already drafting a class action that will never settle before they manage to fix things and everyone forgets about it.
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