Is support ignoring me on purpose?

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Vierkehh#1227 wrote:

I like how even the forum staff are ignoring this post lmfao

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Shovelcut#3450 wrote:

Email them once and then wait for a reply, each time you email them you put yourself back at the end of the queue.

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zhenxuank#3937 wrote:

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Shovelcut#3450 wrote:

Email them once and then wait for a reply, each time you email them you put yourself back at the end of the queue.

I keep getting message of "your email failed to deliver", what am I supposed to do? If I don't resend it doesn't even reach them, if I did I got put back to the end of the queue? What a joke.

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zhenxuank#3937 wrote:

And I've noticed quite a few "forum users" trying to silence people that are struggling with the "support team", they were not here a couple days ago, not even yesterday, suddenly you just have some people show up to "care", guess their support team shifted their priority here.

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Personally, I've been here 10 years consistently and I've never dealt with a better support team. I've also been locked out of my account for a month before so I've been thru it just like ya'll are going thru it now.

Be patient, they've never had to deal with this amount of support requests, they'll get to you when it's your turn. Nobody is getting ignored and nobody is trying to silence you.

Response times get longer at the start of new leagues so I'd imagine it's even worse with the release of a new game. Just give them some time ffs.

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Thondorin#8562 wrote:

"

Personally, I've been here 10 years consistently and I've never dealt with a better support team. I've also been locked out of my account for a month before so I've been thru it just like ya'll are going thru it now.

Be patient, they've never had to deal with this amount of support requests, they'll get to you when it's your turn. Nobody is getting ignored and nobody is trying to silence you.

Response times get longer at the start of new leagues so I'd imagine it's even worse with the release of a new game. Just give them some time ffs.

Yeah i am locked out currently, because my account was compromised. I send them a ton of evidence that i am the owner. A proof of ownership for steam account, old recipe for purchases, old datas from my poe account (when created, which chars...) and so on. You think that is enough?

Just asking because i am waiting now for almost 10 days and got no response and dont want to wait another long time just to give them 1 more information

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Thondorin#8562 wrote:

"

Personally, I've been here 10 years consistently and I've never dealt with a better support team. I've also been locked out of my account for a month before so I've been thru it just like ya'll are going thru it now.

Be patient, they've never had to deal with this amount of support requests, they'll get to you when it's your turn. Nobody is getting ignored and nobody is trying to silence you.

Response times get longer at the start of new leagues so I'd imagine it's even worse with the release of a new game. Just give them some time ffs.

Yeah i am locked out currently, because my account was compromised. I send them a ton of evidence that i am the owner. A proof of ownership for steam account, old recipe for purchases, old datas from my poe account (when created, which chars...) and so on. You think that is enough?

Just asking because i am waiting now for almost 10 days and got no response and dont want to wait another long time just to give them 1 more information

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zhenxuank#3937 wrote:

"

Thondorin#8562 wrote:

"

Personally, I've been here 10 years consistently and I've never dealt with a better support team. I've also been locked out of my account for a month before so I've been thru it just like ya'll are going thru it now.

Be patient, they've never had to deal with this amount of support requests, they'll get to you when it's your turn. Nobody is getting ignored and nobody is trying to silence you.

Response times get longer at the start of new leagues so I'd imagine it's even worse with the release of a new game. Just give them some time ffs.

Yeah i am locked out currently, because my account was compromised. I send them a ton of evidence that i am the owner. A proof of ownership for steam account, old recipe for purchases, old datas from my poe account (when created, which chars...) and so on. You think that is enough?

Just asking because i am waiting now for almost 10 days and got no response and dont want to wait another long time just to give them 1 more information

They are going to ask you a dumb question like "what is your old account's name" which you had in the first line of your ticket, then silence. Happened to me

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zhenxuank#3937 wrote:
Thondorin#8562 wrote:
Personally, I've been here 10 years consistently and I've never dealt with a better support team. I've also been locked out of my account for a month before so I've been thru it just like ya'll are going thru it now.

Be patient, they've never had to deal with this amount of support requests, they'll get to you when it's your turn. Nobody is getting ignored and nobody is trying to silence you.

Response times get longer at the start of new leagues so I'd imagine it's even worse with the release of a new game. Just give them some time ffs.


Yeah i am locked out currently, because my account was compromised. I send them a ton of evidence that i am the owner. A proof of ownership for steam account, old recipe for purchases, old datas from my poe account (when created, which chars...) and so on. You think that is enough?

Just asking because i am waiting now for almost 10 days and got no response and dont want to wait another long time just to give them 1 more information
They are going to ask you a dumb question like "what is your old account's name" which you had in the first line of your ticket, then silence. Happened to me


Exact thing happened to me, dumb question like what is your accounts name and names of ur characters, then ignored LOL