Support Email Response Delays

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Atm im waiting, for a response, for my payment plan for my 2024 core support packs :/

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GGG support is fantastic. For last 4 years all my tickets was answered in less than 4 hours.

If you don't skip math at your school, you must know how proportions work, the amount of the players that join to PoE2 EA was unexpected, and GGG told us so.

The amount of tickets they've go literally multiplied at least x20-50. That means that for the the same quality of customer support they need to create a bigger team and it is impossible to make it fast. Just be patient as most of us do. Let them do their job, there is no such company in the gaming industry that deserves a trust credit more than GGG.

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Eldrosx#7970 wrote:

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Dandycoffee#5259 wrote:

I’ve been waiting 18 days for a response.
I contacted support before the POE2 launch, and now I’m locked out of playing the game on Steam. This is a complete joke at this point—WTF is going on? No communication, no interaction, no updates—absolutely nothing.
All I ever hear is how great POE support is and how quickly they respond, but now the excuse is that they’re overloaded. So what? I’ve been waiting 18 days for a response—that’s way beyond reasonable. NEVER in my entire life have I experienced something like this.
Conclusion is money wasted on POE2, time wasted waiting.

GGG support is fantastic. For last 4 years all my tickets was answered in less than 4 hours.

If you don't skip math at your school, you must know how proportions work, the amount of the players that join to PoE2 EA was unexpected, and GGG told us so.

The amount of tickets they've go literally multiplied at least x20-50. That means that for the the same quality of customer support they need to create a bigger team and it is impossible to make it fast. Just be patient as most of us do. Let them do their job, there is no such company in the gaming industry that deserves a trust credit more than GGG.

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panther_nos#3105 wrote:

Yea, it's been 13days since I responded to answer their questions and haven't heard a single word back. This is beyond crazy that it takes 13+ days to unlink a steam account, something we should be able to do ourselves or at the very least train someone that already works there how to do simple stuff like unlink steam accounts and fix email addresses and have them work through the queue taking care of the simple stuff so the fully trained support staff can deal with the issues that aren't simple to fix.

The only other time I had to deal with support was when I got banned at level 30-40 or so on my 1st character supposedly for harrassing language even tho I had never once said a single word in chat to anyone at all. That took them 6 weeks to fix so I don't see how people claim their support is so good since all of my experiences are horrible and makes it seem like to me they only have 1 support person to cover everything.