Linking account created new sub-account with none of my purchases

same problem, I had an xbox account with the origional path of exile and that's all that shows on the site, so I merged after trying to collect the twitch drop but it removed the characters you have. I had a lvl 44 I think pathfinder and in ACT3, I don't want to start over just for a portal twitch drop cosmetic :(. hopefully they reply to my email soon. I guess I'll start another character in a different class and check that out in the meantime?......I'm glad i'm not the only one that had this problem though, makes me feel a little better.