Account linking broken

14 Days ...

"Support"

Day 15 ...

Fix your support - you could have probably done 100% more if you just would impement a more professional support system:

https://www.pathofexile.com/forum/view-thread/3656029


Honestly - you probably neither even have an idea what the common problems are nor can your workers fix problems since they have to ask for more data since every mail is random.

Not to mention that they have to decipher every single mail since there is no standardized form.


A html-form or just a copy paste support form would probably take about 5 minutes to implement.

Combined with an autoreply that tells ppl you got the mail to avoid even more follow up mails would probably solve a lot of problems ...