POE 2 Complete PC Freeze while loading screen

There are a bunch of threads on this so I'll just repost from elsewhere in case this one is being monitored:

I've had other crashes, but this one is happening several times per play session, almost always on a loading screen. The entire system becomes unresponsive and must be manually restarted.

My system:
OS: Windows 11 Pro 64-bit (10.0, build 26100) (24H2)
Mobo: Gigabyte AORUS ELITE AX
CPU: AMD Ryzen 7 7800X3D
RAM: Corsair Vengeance 32GB (2x16GB) DDR5 6000
SSD: Samsung 990 PRO 2TB PCIe Gen 4x4 NVMe
GFX: EVGA nVIDIA RTX 2080 SUPER

I've noticed nothing showing up in Windows Event Viewer after a freeze, or any indication when a freeze may be about to happen. The game is running fantastic (120+FPS), then I load into an area and the system locks up, seemingly at random. Happens both solo and in party play.

The last debug entries from my last crash today (spam of "No collision callback set! MoveTo was not called before setting up line sweeper. Metadata/Characters/Int/IntFour" precedes this):

"

2024/12/13 18:59:02 7315906 4228e34f [DEBUG Client 17124] [ENTITY] Destroy static entities
2024/12/13 18:59:02 7315906 992412d1 [DEBUG Client 17124] [SCENE] Height Map Texture: 670 x 330
2024/12/13 18:59:02 7315921 4228e280 [DEBUG Client 17124] [ENTITY] Finalize static entities
2024/12/13 18:59:05 7319500 4228e34f [DEBUG Client 17124] [ENTITY] Destroy static entities
2024/12/13 18:59:05 7319500 4228e280 [DEBUG Client 17124] [ENTITY] Finalize static entities
2024/12/13 18:59:05 7319500 4228e34f [DEBUG Client 17124] [ENTITY] Destroy static entities
2024/12/13 18:59:05 7319515 992412d1 [DEBUG Client 17124] [SCENE] Height Map Texture: 540 x 480
2024/12/13 18:59:05 7319515 4228e280 [DEBUG Client 17124] [ENTITY] Finalize static entities
2024/12/13 18:59:07 7321046 2d8e8abd [DEBUG Client 17124] Got Instance Details from login server
2024/12/13 18:59:07 7321046 403248f7 [INFO Client 17124] [SHADER] Delay: OFF
2024/12/13 18:59:07 7321046 91c6da6 [INFO Client 17124] Connecting to instance server at 170.106.113.80:21360
2024/12/13 18:59:07 7321093 91c69aa [DEBUG Client 17124] Connect time to instance server was 32ms
2024/12/13 18:59:07 7321125 91c4c6b [DEBUG Client 17124] Client-Safe Instance ID = 1115021170
2024/12/13 18:59:07 7321125 2caa1679 [DEBUG Client 17124] Generating level 53 area "C_G2_3a" with seed 775663143
2024/12/13 18:59:07 7321421 f0c29e12 [INFO Client 17124] Tile hash: 4024287929
2024/12/13 18:59:07 7321421 f0c29e11 [INFO Client 17124] Doodad hash: 3155793838
2024/12/13 18:59:07 7321453 4228e34f [DEBUG Client 17124] [ENTITY] Destroy static entities
2024/12/13 18:59:07 7321453 4228e280 [DEBUG Client 17124] [ENTITY] Finalize static entities
2024/12/13 18:59:07 7321453 4228e34f [DEBUG Client 17124] [ENTITY] Destroy static entities
2024/12/13 18:59:07 7321484 992412d1 [DEBUG Client 17124] [SCENE] Height Map Texture: 450 x 510
2024/12/13 18:59:07 7321500 4228e280 [DEBUG Client 17124] [ENTITY] Finalize static entities
2024/12/13 18:59:08 7322265 1a61ea26 [DEBUG Client 17124] InstanceClientSetSelfPartyInvitationSecurityCode = 0
2024/12/13 18:59:09 7322796 403248f7 [INFO Client 17124] [SHADER] Delay: ON
2024/12/13 18:59:26 7340156 2d8e8abd [DEBUG Client 17124] Got Instance Details from login server
2024/12/13 18:59:26 7340156 403248f7 [INFO Client 17124] [SHADER] Delay: OFF
2024/12/13 18:59:26 7340171 91c6da6 [INFO Client 17124] Connecting to instance server at 172.240.69.41:21360
2024/12/13 18:59:26 7340187 91c69aa [DEBUG Client 17124] Connect time to instance server was 16ms
2024/12/13 18:59:26 7340218 91c4c6b [DEBUG Client 17124] Client-Safe Instance ID = 3088740917
2024/12/13 18:59:26 7340218 2caa1679 [DEBUG Client 17124] Generating level 57 area "C_G2_town" with seed 1
2024/12/13 18:59:28 7341781 f0c29e12 [INFO Client 17124] Tile hash: 1414081272
2024/12/13 18:59:28 7341781 f0c29e11 [INFO Client 17124] Doodad hash: 1797091165


I really hope this somehow helps, it's really my only major technical issue I'm experiencing.
"
ESKRiPO#1818 wrote:
Hi All
Here is the 100% solution to the freezing issue: Disable Hyper-Threading (Intel) or SMT (AMD) in the BIOS.

How to disable it in the BIOS:
Restart your computer and enter the BIOS/UEFI settings. This is usually done by pressing Del, F2, or a similar key during startup (check your motherboard manual if unsure).
Navigate to the Advanced Settings, CPU Configuration, or a similar menu.
Look for an option labeled Hyper-Threading, SMT, or CPU Logical Processors.
Set the option to Disabled.
Save the changes (usually by pressing F10) and exit the BIOS.
Restart your computer.

Glad to help


I can confirm this works for me. Thanks.
Last edited by madeofstone0220#3812 on Dec 13, 2024, 10:39:12 PM
"
TriXoX#0081 wrote:
My CPU literally died today. My post got deleted from reddit and this really feels unbelievable (rule 5 low effort content....).

Had around 10 freezes and on the 11th my PC never woke up again. CPU was brand new - 9800x3d. Sent it to a local PC shop and they told me the CPU is dead. Never had any issues with it besides POE2. No overclocking nothing.

GGG why did you delete my reddit post???...




This might be the first case of a CPU death, on the 9800x3d. Are you sure you were not overclocking or running those crazy 10x scaler options? The combination of that combine with the CPU being blasted by POE2 might have sent a overcurrent, but AMD has extremely tight controls over this.

You should post this on the AMD forum
"
FuryX#6351 wrote:
"
TriXoX#0081 wrote:
My CPU literally died today. My post got deleted from reddit and this really feels unbelievable (rule 5 low effort content....).

Had around 10 freezes and on the 11th my PC never woke up again. CPU was brand new - 9800x3d. Sent it to a local PC shop and they told me the CPU is dead. Never had any issues with it besides POE2. No overclocking nothing.

GGG why did you delete my reddit post???...




This might be the first case of a CPU death, on the 9800x3d. Are you sure you were not overclocking or running those crazy 10x scaler options? The combination of that combine with the CPU being blasted by POE2 might have sent a overcurrent, but AMD has extremely tight controls over this.

You should post this on the AMD forum


he said no overclocking. but im super skeptical. I do symphatize though and many others in these threads AND steam forums AND reddit forums. Maybe xbox ps forums too! It is not inconceivable that your cpu gets *edit:* some form of damage at full throttle just before forced shutdown
Last edited by godimpulse#1516 on Dec 13, 2024, 11:16:59 PM
"
Made a thread on this fix.

Project Lasso (Free)

Set CPU Limiter (Rule)

If PoE2 uses more than 90% CPU
for 0 seconds
Disable 2 cores
For 10 seconds

No more crashes =)


That's a great idea. I didn't know Process Lasso could do that per se.

I've tried nearly everything to find a solution. Finally, closing out the NVIDIA system tray app helps and I'm able to play along with the usual tweaks everyone seems to do. I was trying lots of things, disabling shader caches, cpu affinity, bios stuff, page file changes, disabling Bluetooth, etc ad infinitum.

So yeah, keeping the NVIDIA tray app closed did the trick for me unless I am on crack. It's probably the easiest thing to try.

One caveat is that the crashes are pretty random so it's very difficult to pin down what actually increases the odds that a particular solution works.
PoE2: A good, giving game
Last edited by interbeing#5112 on Dec 13, 2024, 11:23:49 PM
What if POE2 Jumps to 100% usage and blocks project lasso to even perform an observation on cpu usage?
Windows 11 Pro/24H2
Set to Vulkan with FPS Cap 120:
3080Ti: Nvidia Driver Version:566.36
i7-11700K
-----------------

Here is the error from the hard crash - that may also help the investigation.

Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x675b8c76
Faulting module name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x675b8c76
Exception code: 0xc0000005
Fault offset: 0x0000000001f2703e
Faulting process id: 0x2198
Faulting application start time: 0x1DB4DDD9917E391
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Path of Exile 2\PathOfExileSteam.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Path of Exile 2\PathOfExileSteam.exe
Report Id: 154084e7-1342-458d-9012-4aec07f5d73f
Faulting package full name:
Faulting package-relative application ID:


Fault bucket 1928202559960279217, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: PathOfExileSteam.exe
P2: 0.0.0.0
P3: 675b8c76
P4: PathOfExileSteam.exe
P5: 0.0.0.0
P6: 675b8c76
P7: c0000005
P8: 0000000001f2703e
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.450adaa7-db5c-4db5-9bfb-3bc4a65d56ac.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d782907d-c549-4cd8-b390-bcf5be46a4d9.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.66606f8b-1ee0-459b-8aa7-6adb0d412177.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.658a4edf-8e14-4fc9-aa96-d92a969ca758.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.45412e6c-5cf4-40f0-ae25-41fe6b75325a.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_PathOfExileSteam_fc1ae885251ded5a5ebbb9c3b639a94fb935f49_54805f0e_cfdae7a7-3512-4228-8d96-496e1dda9d1b

Analysis symbol:
Rechecking for solution: 0
Report Id: 154084e7-1342-458d-9012-4aec07f5d73f
Report Status: 268435456
Hashed bucket: b0198907719385491ac25a03216e68b1
Cab Guid: 0
Last edited by Foulstench#6213 on Dec 13, 2024, 11:34:03 PM
"
What if POE2 Jumps to 100% usage and blocks project lasso to even perform an observation on cpu usage?


Interesting hypothetical. But after I was literally unable to play at all due to the crashing, doing this in Project Lasso allowed me to actually get in game again. After I got through The Traitor's Passage and tried entering the Halani Gates area, the game would 100% consistently freeze up my PC on every loading screen. Project Lasso's CPU Limiter rule fixed that and I'm able to play again.
Yeah playing this game on DX11 feels like a masochism, constantly dipping to 10 fps, the godawful fps drops in maps are almsot constant. From the technical perspective this is probably the worst launch of the game i've ever seen
"
oryon19#4358 wrote:
"
After getting approximately 10 crashes per hour and trying everything I got a solution for myself.
Disabling 2 cores didn’t work for me at first. Even disabling random cores didn’t work. So, I entered the game and disabled multi thread option (the game only uses one core and one thread) I checked which one the game was using. For me was CPU6 CPU7. I unchecked the multi thread thing in game went to task manager and disabled that core (CpU6 CpU7). Worked for me. No crashes no freeze. Max settings - ~ 180fps. I’m going to use this “solution” in the meantime


how can i know what cpu the game is using?


Check in the task manager. With the multi thread disabled ingame just use the waypoint to another zona and you will see in task manager the graph spike in two cpus. The other ones stay normal. I tested again after restarting the pc and still works. And the CPUs were the same.

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