An Update About the Launch of Path of Exile: Blight on Xbox One

Since we cant even play put legion characters rn can you atleast move it over to standard so we can get our standard stuff organized

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WiZ3773 wrote:

Since we cant even play put legion characters rn can you atleast move it over to standard so we can get our standard stuff organized

Hahahahaha

McDonalds at lest tells me to pull forward.

getting more like Blizzard ..... gratz

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ThunderSnow wrote:

Since we are unable to start the league I think we should start with a character that has skipped campaign.

You probably shouldn't think too hard then

En el server decia mantencion x 2 h y ya an pasado 2h con 20 min de verdad podrian mantenernos mejor informados y no anunciar informacion erronea. Gracias

hurry up

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Jeff_GGG wrote:

Hello everyone,

We don't have any new information to share as of right now. We'll post an update as soon as we have further word. Thanks for your patience!

I understand you can't give an ETA for what you don't know, but knowing when the next update will be coming would help a lot. I know some people are upset about a "no update update" I get that, but if we just know when the next update is coming that would be easier.

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JoeUtopia wrote:

getting more like Blizzard ..... gratz

What, do you guys not have PC's?

Speaking as a software professional I need to comment on a couple of issues that I think you really need to improve on:

1- communication on xbox, So I am not following the forums etc and I log in tonight to play. As I am in the middle of a tier 14 map I get the message “the league is ending in 5 minutes”. Now I had been online for about 2 hours, and an hour or two each day for the past week. Are you telling me that in all that time you could not put up a message saying “legion league will finish at XX:XX GMT on 9.9.19? Or give me a warning at least an hour in advance? Even tonight I still had a note to read the latest patch notes from an update weeks ago. (To add insult to injury as I am trying to finish the final boss fight, I am told the league has finished, my character freezes and does not respond to controls, and the boss then finishes me off and I get the dreaded “you died” message :-( )

2- setting expectations. I would imagine that this is an unusual technical issue in communication with the MS certification server, as failing to obtain certification on a launch candidate would be an unthinkable blunder. Ok, shit happens. Since the launch is an event people plan around, you should have set a new launch date /time, buying yourselves sufficient time to sort the problem without aggro from the customer base. I am sure with you experience you could pick a “safe guess” window. While we would be irritated, we would remake our plans and chalk it up to the IT equivalent of force majeure.

I run a customer services business and I have to say you have not exhibited what I would consider professional customer service. TBH it feels more like a garage operation. I imagine you are under great stress - but you need to learn to manage this and it is times like these that good customer service shines.

But thank you for such an insanely good product overall!