Endless loading sreen

There is an infinite loading issue with locations. After selecting a character, you can only load into your hideout. From there, it is impossible to travel to any other location—the loading screen is endless. This affects both portals and the Map Device.
Last bumped on Apr 17, 2026, 4:46:09 PM
upd
Portal works to to locations in acts. But Map Device is not
Bump.
Also encountered this bug today. Dunno what to do - can't progress atlas. Just left it to load. Maybe after a hour it will let me in :(.
+1
same problem. i can login into hub or home location, but when i travel to the game map or into campaign my game freezes and network data just skyrockets to 20k before loggin out
my issue was similar. something was happening to the connection during loading, and even after loading finished, my ping kept rising forever.

in my case, the problem was a laptop on the network. it had something called 1.1.1.1 warp enabled. that turned out to be the cause. when it encrypted traffic, it created issues on wifi. just wanted to mention it in case someone else is using a similar program.
Last edited by e_sen#2038 on Apr 15, 2026, 8:52:19 AM
VPN also helped. According to Client.txt, "Connecting to instance server at 67.58.99.69:21360" and "Connecting to instance server at 170.23.140.36:21360" were found. WinMRT once reported "35.158.223.209" as "ec2-35-158-223-209.eu-central-1.compute.amazonaws.com." Without VPN, it hangs for 20-30 minutes. With VPN, it works perfectly.
But I have to enable VPN for all sites; simply enabling "*.compute.amazonaws.com" doesn't help. A pool of IPs and names, which should be added to the VPN list, would be very helpful.
+1 the same case and VPN helped.
But ping is too high with VPN :(
Hope it's a temporary problem.
+1 same issue
hello ggg are you going to let us play or not ? 2 days i cant access anywhere except hideout

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