Cannot log in because "Playstation Network" cannot be reached

PS5 – Cannot connect to PlayStation Network when logging into POE2

Almost every day when I try to log into Path of Exile 2 on PS5 I get the “Cannot connect to PlayStation Network” error.

This started happening recently and I have not been able to find a permanent fix.

Right now I have two ways to connect.

Method 1 – Repeated login attempts

I repeatedly press login until it eventually establishes a connection to PSN. Sometimes it works on the first attempt, but other times it can take 20–30 minutes of retrying before it finally connects. Once it connects, the game usually works normally for the rest of the day.

Method 2 – Mobile hotspot workaround

The other method I found is connecting the PS5 to my mobile hotspot first.

Steps:

Connect PS5 to mobile hotspot

Launch POE2

The game connects to PSN immediately

Once in-game, press the PS button → Network → switch back to my home WiFi

This disconnects me from the game, but it does not drop the PlayStation Network session, so when I log in again using WiFi it connects normally.

However after about 30 minutes I usually get disconnected and have to repeat the process.

Another workaround I discovered

If I open PS5 Network Settings → Set Up Internet Connection → Advanced Settings and press Save (without changing anything), the PS5 reconnects to WiFi and the problem immediately disappears.

After doing this:

• The PS5 connection test upload speed returns to normal
• POE2 connects to PSN on the first attempt

Technical details

Platform: PS5
Connection: Home WiFi (5 GHz)
Router: TP-Link VX230v
IPv6: PPPoE
NAT Type: Type 2

PS5 connection test results when the issue occurs:

Download: ~26 Mbps
Upload: ~8 kbps

However, speed tests from other devices on the same network show:

Download: ~50 Mbps
Upload: ~19 Mbps

So the PS5 appears to report extremely low upload speed until the network reconnect workaround is used.

Other online games and downloads work normally on the same connection.

Has anyone else experienced this with POE2 on PS5 or found a permanent fix?

Getting same error. Started today and couldn’t get in at all.

I havent played for like 2 days and bow all of a sudden it is doing it to me. Never had this issue and cannot get in to the game at all.

This problem just started for me today.

Same issue

There was another thread in the technical discussion section I think that I just responded to. This just happened to me for the last 20 minutes and I still can't log in.

I'll try to see if any of your workarounds will fix it temporarily.

Is therr a fix for this

I'm still trying the other workarounds the users have posted and there's another thread in here: https://www.pathofexile.com/forum/view-thread/3922976

I also reached out to their team but I was just responded that they have a limited staff and redirected me to the forums of PoE1.

Looks like quite a bit of PS5 players are experiencing this currently.

So I just checked PSN and PSN servers are experiencing errors. I can't play any other online games on the console right now.

If you go to Network Settings > Playstation Network status you should see that it's currently down.

When you said this I checked and you're right, it was down. But currently has been all green and a go but still no connection. It must need some more time to work out the connections.